Latest Travel News – Tunisia Incident

Our contact centre is currently experiencing high volumes of calls as a result of the Tunisian incident and we apologise for any inconvenience experienced when trying to contact us.

Anyone with concerns about friends and families should continue to call 0800 0885372.

The number for other TUI related queries for future departures to Tunisia:0800 0093835 Landline number:(+44)2036361996

Customer Policy

The following statement has been released by Thomson and First Choice following FCO travel advice for Tunisia. This statement applies to any Holiday Hypermarket customers who have booked Thomson or First Choice holidays to Tunisia. For customers who have booked Tunisia holidays with other tour operators, such as Thomas Cook, please contact our customer service team on 0203 6361 985 for advice.

Statement from Thomson and First Choice – FCO travel advice changes:

The Foreign and Commonwealth Office (FCO) is now advising against all but essential travel to Tunisia.

As a result of the change in FCO travel advice, Thomson and First Choice have cancelled all our outbound flights to Tunisia for the summer season which is up to and including the 31 October.

Thomson and First Choice have no customers currently in Tunisia, but as a precautionary measure we have taken the decision to repatriate all British Thomson and First Choice staff currently working in Tunisia within the next 24 hours.

Customers due to travel to Tunisia up to and including 31 October will be given the opportunity to change their holiday free of charge to any of our destinations currently on sale.

Thomson and First Choice are also offering additional flights from airports across the UK to destinations including the Balearic Islands, Mainland Spain and Cyprus. In addition to customers being able to amend free of charge, those choosing these new flights will be offered a £50 discount per person. Of course, if none of these options are suitable for you please let us know and we will arrange a full refund of your holiday for you.

If customers wish to discuss their booking to Tunisia, they should visit the travel agent that they made their booking with or for holidays to Tunisia booked online customers should visit their local Thomson or First Choice store or call the customer service centre on 0800 009 3847 or 0203 636 1998 between 9am-9pm on Monday-Friday, 9am-8pm Saturday and 10am – 8pm Sunday.

If you need to contact us about holidays to any other destination please call 0203 451 2688 or visit your local Thomson or First Choice store.

FULL ALTERNATIVE FLIGHT DETAILS

Departure Airport Arrival Airport Flying Day Date Range
Bristol Menorca Wednesday 15th July 2015 to 30th Sept 2015
Bristol Larnaca Wednesday 15th July 2015 to 30th Sept 2015
Birmingham Gran Canaria Thursday 2nd July 2015 to 22nd October 2015
Cardiff Reus Sunday 19th July 2015 to 25th Oct 2015
Doncaster Sheffield Malaga Sunday 19th July 2015 to 25th October 2015
Doncaster Sheffield Ibiza Wednesday 15th July 2015 to 30th Sept 2015
East Midlands Majorca Wednesday 15th July 2015 to 28th Oct 2015
Edinburgh Majorca Wednesday 15th July 2015 to 28th Oct 2015
Gatwick Cape Verde Wednesday 1st July 2015 to 21st Oct 2015
Gatwick Bulgaria Thursday 16th July 2015 to 24th Sept 2015
Gatwick Majorca Wednesday 22nd July 2015 to 16th September 2015
Gatwick Tenerife Sunday 19th July 2015 to 25th October 2015
Glasgow Malaga Sunday 12th July 2015 to 25th Oct 2015
Leeds Bradford Majorca Wednesday 15th July 2015 to 28th Oct 2015
Manchester Rhodes Wednesday 1st July 2015 to 21st Oct 2015
Manchester Bulgaria Thursday 16th July 2015 to 24th Sept 2015
Newcastle Reus Sunday 19th July 2015 to 25th Oct 2015
Norwich Gran Canaria Thursday 16th July 2015 to 29th Oct 2015
Manchester Fuerteventura Wednesday 22nd July 2015 to 28th October 2015
Luton Reus Sunday 19th July 2015 to 25th October 2015
Bristol Malaga Sunday 19th July 2015 to 25th October 2015
Luton Paphos Sunday 19th July 2015 to 25th October 2015
Birmingham Larnaca Sunday 19th July 2015 to 25th October 2015
Gatwick Majorca Sunday 19th July 2015 to 25th October 2015
Manchester Tenerife Sunday 26th July 2015 to 25th October 2015
Gatwick Tenerife Wednesday 22nd July 2015 to 28th October 2015
  • Friends and Family of customers currently on holiday in Tunisia with Thomas Cook – 01733 224536