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TRAVEL AWARE – STAYING SAFE AND HEALTHY ABROAD (foreign office travel advice)

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If you have a question that is not covered in the FAQ provided below, feel free to email our team:

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Frequently Asked Questions

Booking &
Payment
Holiday
Questions
Insurance
Passports &
Visas
Terms &
Conditions
Privacy Notice
Cookie Notice
Voucher T&C's
Booking & Payments

What payment do you accept?

We accept payment by Delta, Switch/Maestro, Master Card and Visa.

Is there a booking fee for using credit or debit cards?

There is no fee for payments made with a debit card or credit card.

Are there any additional charges I should be aware of?

Generally, all taxes, surcharges and supplements are included in the price of the holiday on our website. Unfortunately, final prices can differ slightly because we rely on airlines, Hotels and Tour Operators to keep everything up to date, and in travel things change by the minute. To ensure the most accurate price for your chosen holiday simply click "update quote" on the holiday page.

Are there any flexible payment options?

We offer a deposit and part payment scheme for Package Holidays if you are booking your package holiday more than 12 weeks ahead of the departure date. You will be required to pay a deposit immediately and you will be given a date to pay the outstanding balance, allowing you to pay for your holiday with as many payments as you wish. If you are booking your package holiday less than 12 weeks before departure, you must pay the costs in full immediately or for Thomas Cook product 14 weeks before departure.

How do I arrange in-flight meals and extra baggage allowances?

At the booking stage, dependent on the holiday, you are given the option to arrange extra baggage allowances. If you have already booked your holiday and you wish to add these options, simply call our customer services team on 0203 6361 985.

I’ve booked my holiday – what happens next?

We will send you an email to confirm your booking containing the holiday details and your reference number. It is advised that you print out a copy of this email or save it for your own records.

When will my tickets arrive?

Once we have received full payment for your forthcoming holiday, ticket confirmation will be sent to you in due course. This will usually be in the form of an 'E-ticket'. E-tickets look very much like your booking confirmation, but will state the wording 'E-ticket document' at the top of the first page and will give details of check-in times, as well as flight timings, transfers and accommodation if applicable. Upon receipt of your E-ticket, you will receive no further confirmation from us, as your E-ticket (along with your passport(s) & any other required travel documentation) is all you need to check-in with at the airport. If you do not receive your E-ticket from us at least 7 days before you travel, please contact our Customer Services team on 0203 6361 985 who will then assist you further.

Can I make changes to my holiday?

If you find anything wrong in your holiday documentation or if you just wish to change something about your holiday, contact our customer services department on 0203 6361 985.

What if my details are incorrect?

If there is a mistake on your tickets or other documentation, please call customer services on 0203 6361 985 and we will amend your details.

What if I want to cancel my holiday?

If you wish to cancel your holiday please call our customer services department on 0203 6361 985.

Holiday Questions

Is it safe to travel to a certain country?

If you require any information on travelling to potential problem areas, the Foreign and Commonwealth Office (FCO) has up to date information on its website here.

What immunisations are needed?

Dependent on where you are travelling, you may or may not require immunisation. It is best to consult your GP if you are unsure about anything.

Is it safe to sunbathe in warm countries?

Always be careful in the sun, staying out of direct sunlight between 11AM and 3PM if possible, because this is when the sun is hottest. It is advisable to use a sun cream that protects against UVA and UVB radiation, even if you are a regular sunbather. Children, babies and the elderly are particularly vulnerable in sunlight, as are people with fair skin. It's also important to remember that you can still burn when it is cloudy. Sun cream should be re-applied if you decide to go for a swim or get wet.

Is it safe to drink tap water in foreign countries?

A lot of resorts in Europe tend to have very good tap water, but it is advisable to drink bottled water if you are unsure of the tap water's quality.

Is it safe to eat foreign food?

As with eating out domestically, it is advised that you check your food is properly cooked – particularly meats – and has been prepared in a hygienic environment before eating. If you are experimenting with foods that you haven't tried before, you should introduce yourself to them gradually.

Should I tip on holiday?

Often on holiday, waiters, taxi drivers, porters and other people offering services will expect a tip because tip money makes up the bulk of their wage. There is no standard tipping amount, but generally somewhere between 5 and 15% is the norm.

Can I fly if I am pregnant?

It depends entirely on the airline and pregnant women are advised to confirm with the airline they are flying with. However, most airlines allow air travel during pregnancy up until the 28th week of pregnancy.

Insurance

Should I take out travel insurance for my holiday?

All tour operators advise their customers to take out travel insurance at the time of booking. Please see your insurance partner for full details.

What if I need medical treatment abroad?

If you require medical treatment abroad and you are not insured, you or your friends and Family will be billed. With insurance, the insurance company should pay for any medical treatment you require.

Do I need an E111 or EHIC?

You no longer require the E111 form because it is now invalid. The EHIC or European Health Insurance Card is now required in European countries to receive free or reduced cost health care. It is available from the Post Office.

Passports & Visas

Do I need a visa?

Some holiday destinations require the appropriate visa in order to travel there, and it is the customer's responsibility to arrange this. For further information on which countries require a visa, please visit the Foreign and Commonwealth Office website.

Is my passport valid for travel?

It is important that the details on passports match those on the travel documentation. For example, the names on the passports must match the names on the flight tickets to avoid any problems on the day of travel. Your passport must be valid for the duration of your holiday, and in many cases for up to 6 months after your expected date of return. For further information, the Passport Office can be contacted on 08705 210 410 (calls charged at national rate).

How do I apply for a passport?

It usually takes up to four weeks to apply for a new passport, so if you're planning a holiday soon and your passport has expired, it is best to apply for a new one as soon as possible. It is possible to obtain a passport much more quickly, but this comes at a greater cost and we wouldn't advise relying on the service because there is a chance you won't be able to go on holiday. You should be able to get a passport application form from your local Post Office, or you can apply online at the Passport Office website.

Do children need a passport?

Children under 16 have been required to hold their own passport since the 5th of October 1998. Children already on a parent's passport are still allowed to travel either until they reach 16 years of age, or the parent's passport expires.

Terms & Conditions

Holidayhypermarket.co.uk is a trading name of TUI UK Retail Limited (We/Us/Our), part of the TUI Group of Companies, having its Registered Office address at Wigmore House, Wigmore Lane, Luton, LU2 9TN and registered in England and Wales under number 01456086.

We act only in the capacity of an agent on behalf of the Tour Operator (Provider) with whom you book your holiday. You will be subject to the Tour Operator's terms and conditions, and your agreement for your holiday will be with the Tour Operator and not us. The Tour Operators’ terms and conditions can be found on their website or in their brochure. If requested by you we can send these to you before you make your booking or with your booking confirmation. By confirming your booking you are accepting the Provider's terms and condition and these agency terms and conditions. We will do our best to assist you with any issues you may have with the proper performance of the contract with the Provider, however this should be taken up with the Provider directly. We will do our best to assist you, but will have no liability in relation to the performance of that contract.

The Package Travel, Package Holidays and Package Tours Regulations 1992 (known as The Package Travel and Linked Travel Arrangements Regulations 2018 from 1.7.2018) require the Tour Operator to provide security for the monies that you pay for the package holidays booked with them and for your repatriation in the event of their insolvency. All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.

If you have not received your ATOL Certificate within 48 hours of making your booking please contact us to request this.

All holidays we feature are not an offer by us to sell any travel component, but an invitation to you to make an offer to the Provider. We are free to accept that offer on behalf of the Provider or to reject it.

Holidayhypermarket.co.uk is not a Tour Operator but an agent for the Provider.

Our Agency Terms and Conditions are governed by English Law and the jurisdiction of the English Courts. You may however, choose to submit to the law and jurisdiction of Scotland or Northern Ireland if you are a resident in either of these jurisdictions but not to any other law and/or jurisdiction.

We are members of ABTA, The Travel Association. ABTA Number K8641.

We act as Agents for ATOL protected Tour Operators.

Abbreviations

SCSelf Catering
RORoom Only
HBHalf Board
FBFull Board
AI or FIAll Inclusive
FOFlight Only
FDFly Drive
CC or CACatered Chalet
CMCatered Meals

Pricing

We endeavour at all times to keep our pricing as accurate as possible. Whilst all our prices are updated regularly and displayed in good faith, prices displayed by our holiday locator search engine should still be seen as a guide price only. All holidays and flight details are subject to availability and price variation. A final price will be given prior to your holiday being confirmed. Errors are rare but can occur in the pricing system and these cannot be honoured.

Transfers

Many holidays include the cost of the transfer from the arrival airport to the resort accommodation, and return whilst others do not, but instead consider the transfer an option which can be pre-booked for an extra fee. If you are unsure whether transfers are included, please contact us prior to booking and we will clarify this for you.

Low Availability Indicator

Low Availability indicators are shown when room availability drops to five or below. We are completely reliant on updates from the holiday Provider and offer this information in good faith. Information is displayed when customers roll over the alert and display a time and date stamp showing when availability was last updated by the Provider. Providers may occasionally add more of the same room type(s) on sale at a later date.

Allocation on Arrival

You may choose to purchase a last minute holiday where the Tour Operator chooses your resort and/or accommodation on arrival at the destination airport. This may include an accommodation that has not previously appeared in a brochure or on their website.

Accommodation Ratings

The ratings displayed on the Holiday Hypermarket website are as advised by the Provider. These will usually be the ratings given as a guide to properties by the Tour Operator using their own criteria. They may not conform with the national rating standards, either UK-based or local to the destination. We will not be held responsible for any incorrect ratings.

24-hour clock

All times shown are based on the 24-hour clock and are local.

Child Ages

The age of children relates to the whole of the period when they are away including the day of return. If a child’s birthday takes place while the child is away on holiday, including the return day, then the higher age must be stated at the time of booking. Travel may be refused if the date of birth according to the child’s passport differs from the age on the tickets.

Infants

Infants must be under two years of age on the return date of travel otherwise they are classed as a child and must pay the appropriate child prices as opposed to the infant prices. Infants are not entitled to a seat and adults may only take one infant per person. Infants must be over 14 days old for health and safety reasons. Please be aware that cots can be payable locally in resort therefore please check the brochures for the most accurate information or contact Customer Services.

Tickets

Once we have received full payment for your forthcoming holiday, ticket confirmation will be sent to you in due course. This will usually be in the form on an E-ticket. E-Tickets look very much like your booking confirmation, but will state the wording E-ticket document at the top of the first page and will give details of all applicable information i.e. flight timings, transfers, accommodation. If you are travelling with TUI or First Choice, you will receive your E-Tickets/Confirmation as one document approximately 42 days prior to travel. If you do not receive your E-ticket from us at least 7 days before you travel, please contact our Customer Services team on 0844 800 3137.

Reserved Seating / Select Your Seat

Many airlines now offer the option to reserve your seats for a fee. This fee varies from airline to airline and if available will show on the Travel Options page. All airlines must comply with CAA guidelines therefore certain requirements must be satisfied before they can allocate seats. Some airlines will give seat numbers in advance and others allocate them at check-in, therefore we recommend you check the Terms and Conditions of your chosen airline. These can be found on their own website or you may contact us for assistance.

Car Hire

You will need to produce the driving licence of all drivers when you collect your car. Various countries and car rental companies have different policies with regards to age and driving records. All convictions for driving offences must be declared. Additional insurance cover over and above the legal minimum is recommended when renting cars, especially in the USA. Please check with your Car Hire Provider for their requirements and terms and conditions.

Travel Insurance

You will need to take out a suitable insurance policy for your holiday party, including infants and children. Some hazardous activities may require additional coverage – please check with your insurance provider. It may be a term of your contract with the Provider that you take out suitable insurance cover and inform the Provider of your insurer’s details and your policy number. We cannot accept responsibility for any costs you incur as a result of not being adequately insured.

If you are going on holiday in the European Economic Area you will also need to get a European Health Insurance Card – visit www.ehic.org.uk. This card is not instead of, but as well as, adequate travel insurance. The European Health Insurance Card may not be accepted in private medical centres aboard cruise ships. Please check with your Cruise Provider.

As of 1st May 2010, to enter Cuba you must have in your possession a copy of a valid travel insurance policy, with proof of medical insurance, on arrival at the airport. You’ll find full details of this policy at https://www.gov.uk/foreign-travel-advice/cuba/entry-requirements.

Payment

Some holidays may only require a deposit at the time of booking for you to secure your holiday. Any outstanding balance of your holiday is due to be paid to Holiday Hypermarket at least 14 weeks prior to date of departure. You can do this by calling our Customer Services department.

Payments can be accepted by credit or debit cards registered in the United Kingdom or Northern Ireland and can only be made by the card holder or with the card holder’s approval. When making your payment by card a handling fee may apply, please check this at time of booking.

You can also pay cash at any TUI Shop or send a printed Building Society Cheque or Bankers Draft to Holiday Hypermarket, 2nd Floor, Dunedin House, Stockton on Tees, Cleveland, TS17 6BJ. Cheques should be made payable to TUI UK Limited.

If you do not pay your balance 14 weeks prior to departure, we will notify the Provider who may cancel the booking and charge cancellation fees as set out in the Provider’s terms and conditions.

Low Deposits

TUI, First Choice and Marella Cruises may from time to time offer a low deposit option and if you take advantage of this offer your deposit is payable over more than one payment. If, however you decide to cancel before all payments are made you are still liable to pay the full deposit.

Cancellation and Amendment

Any cancellation or amendment request must be sent to us in writing by the lead passenger and will not take effect until received by us. If you cancel or amend your booking the Provider may charge a cancellation or amendment charge shown in their terms and conditions (which may be 100% of the cost of the travel arrangements).

Booking Fee

Our best deals are always online. However, should you need help; our sales team are available to assist you with your booking. All bookings made over the telephone incur a £30 per booking service fee and voucher codes cannot be used if booking over the telephone.

Airport Fees

Some regional airports throughout the UK are charging a Passenger Facility Fee (PFF) or an Airport Development Fee (ADF) to all passengers each time they depart from that airport. These fees have been introduced to supplement the airports infrastructure and improve passenger facilities, and also aim to help secure the airports’ futures.

Norwich International currently operates such a scheme. They charge £10 per adult with no charge for under 16s. Age limits apply at the time of departure and proof of age may be required.

Fees can be paid in the terminal buildings on the day of departure, or in advance online. Please see individual airport websites for further details.

If passengers do not purchase either an ADF or PFF, the airports involved can reserve the right to refuse the passenger permission to fly.

Documentation

Once you receive your documentation from the Provider, please check this carefully to make sure that all details are correct and also ensure that the names given exactly match the names on your passports. If you believe anything is not correct, please contact us immediately. Please ensure you check this documentation so that you are fully aware of timings, departure day/dates, durations, and accommodation details. If you are unsure about any aspect of your holiday please contact our Customer Services department.

Delivery of Documentation

All documents (e.g. invoices/tickets/Insurance policies) that need to be posted will be sent to you via Royal Mail, otherwise they will be emailed to you. Please ensure that you have provided us with the correct contact details. Once documents leave our office we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued any costs incurred must be paid by you.

Online Check-in

Online check-in is now available with some Providers. When checking in online you will be required to provide your Advanced Passenger Information (API). If you choose not to use the online check-in service your Provider may reserve the right to charge a fee at the airport check-in.

Passports and Visas

All British citizens require a valid 10-year British passport for travel outside the United Kingdom and Northern Ireland, Infants and children also require a valid 5-year British passport. Some destinations require at least 6 months validity remaining on the passport from the date of return. For the latest details of any travel restrictions, entry and stay requirements, visa and travel advice to your particular destination, visit the Foreign Office website at www.fco.gov.uk/travel or call 0845 850 2829 or visit the Passport Service website at www.ips.gov.uk for passport information before booking or travelling.

Certain Providers include Visas and/or Cuban Tourist Cards in the cost of your package holiday. Please check with us prior to purchasing these.

Holders of non-UK passports and British subjects should always check with the relevant Embassy, High Commission or Consulate before booking for travel and visa requirements.

How long does it take to get my first UK adult passport? It takes six weeks to get your first adult passport, and you may need to attend an interview in order to protect your identity. If you need to apply for your first passport please try not to make any travel arrangements until you have received your passport. For more information, visit the Gov.uk website. You can also visit the Gov.uk for information on application types and current processing times. If you hold a Commonwealth or other passport, you should phone the consulate of the country you plan to visit. Please note that Her Majesty's Passport Office can no longer provide a Fast Track service for first-time applicants, however those who are renewing their passports do not require an interview, and can still use the Fast Track service. If you are an adult (16 or over) and you need to apply for a passport for the first time, or if your name was previously included in your parent’s passport, you must attend an interview with Her Majesty's Passport Office in person to confirm your identity. This process does not apply to you if you held your own passport as a child, or if you simply need to renew your passport. These procedures are in place to help stop fraudulent passport applications and prevent identity theft.

We recommend that you check before you book as it is your responsibility to ensure that all members of your party have valid passports, visas, health vaccinations and insurance cover for the travel being undertaken. Failure to obtain any necessary documentation may result in your party being refused travel.

Some charter airlines are not allowed to carry certain nationals to and from their country of origin. This is due to the licensing law restrictions with overseas aviation authorities. Some other restrictions may also apply, please check with your Airline, Embassy, High Commission or Consulate prior to booking.

Online Turkey Visa

All visitors to Turkey from 11th April 2014 will be required to purchase their entry visa via the Turkish Government website, www.evisa.gov.tr, prior to travel. Currently, the cost of the e-visa is 20 US Dollars, but this may be subject to change.

Online Cape Verde Visa

All visitors to Cape Verde are required to complete an online visa application form at least 7 days prior to travel. If you do not complete this form or book within 7 days of travel you will be required to pay 25 Euros cash for your visa on arrival.

CHANGE TO VISA REQUIREMENTS FOR OMAN FOR WINTER 18 MARELLA ASIA ITINERARIES

We have recently been advised that the visa process for Oman has changed. All guests who are embarking or disembarking in Muscat will now need to apply for their visas before they travel. This must be done at least one week prior to arriving in Oman and will be valid for one month from the date of purchase. Visas can be bought by visiting https://evisa.rop.gov.om/en/home

Customers should apply for an unsponsored visa and select the 26A Tourist Visit Visa which is 5 Omani Rials.

Additional information: This change only impacts customers on Red Sea Voyage 1 & 2, Adventure to India 1 & 2, Journey to Arabia 1 & 2 and Red Sea Odyssey 1&2. The errata on the itineraries will be changed to reflect the new information above from Tuesday 9th Oct

Departure/Tourist Tax/Eco Tax

Some of our holidays require you to pay a departure and/or tourist tax when leaving your destination. Please make sure you have the correct money in order to make this process as straightforward as possible.

Aruba – Approximately US$48 per person, payable locally in US Dollars. (Approx. £36 per person)

Dominican Republic - Approximately US$20 (£16) per adult and children 2 years and over, payable locally in US Dollars.

Jamaica – Approximately US$35 (£28 / JMD $4600) per adult and children 2 years and over, payable locally in US Dollars.

Mexico – Departure tax of approximately 1200 Mexican Pesos / US$65 (£45) payable locally in cash only. Scottish and Irish pounds, travellers’ cheques, debit and credit cards are not accepted. This is controlled locally and may change without notice.

If travelling to Goa or Barbados the departure tax is included in the price of your holiday and From 1st May 2019, departure taxes will be included on holidays to Jamaica, Aruba, Puerto Vallarta, Costa Rica, Cancun and Punta Cana.

Many European Destinations also now charge Tourism Tax/Eco Tourist Tax based on the number of nights you stay. These prices vary and some destinations charge for children whilst others don't. The destinations include but are not limited to Spain, Austria, Bulgaria, Croatia, Germany, Italy, Portugal, Greece, Slovenia and Switzerland. Please check at time of booking for up to date costs.

Barbados Room Rate Levy

Following an update from the local authorities, the Barbados Hotel and Tourism Association (BHTA) has taken the decision to impose a nightly “Room Rate Levy” in all hotels in Barbados. This initiative will take effect from the 1st July 2018 and will be charged to customers upon checking out from their hotel. The tax is a per room, per night levy and will vary depending on the classification rating awarded to the hotel. These classification ratings are independently decided by the BHTA. All affected customers booked to date will be notified of the levy they will need to pay, and hotel errata’s are being placed on the system with the correct amounts for future bookings. This charge will affect all holidays booked for 1st July 2018 stays onwards.

Advance Passenger Information and ESTA for US Travel

Advance Passenger Information (API) – Certain authorities have introduced a legal requirement for airlines to provide border agencies with detailed passenger information for international flights. The United Kingdom system is known as E-Borders. Passengers are required to provide Advance Passenger Information (API) in advance of travel to their airline or Tour Operator between 6 months and 24 hours before departure. Your airline or Tour Operator will provide you with information on how to do this.

ESTA for US Travel – You will need to register for Electronic Travel Authority (ESTA) before you go. To apply visit https://esta.cbp.dhs.gov.. There will be a charge of 14.00 US Dollars, which you need to pay by card when you apply. Without ESTA authorization you may not be allowed to board your flight, you could be delayed during security processing or denied entry into the United States. That said, these documents do not guarantee entry into the United States. As with most countries, immigration officials make the final decision. If you are denied entry, you still may need to pay cancellation charges for your holiday. If you are changing your name on your passport – for example, if you are getting married – it is best to register for ESTA using your maiden name if your new passport does not start until 72 hours before your departure, otherwise you may not get authorization to travel.

Health

It is the responsibility of all passengers to ensure that prior to travel they have taken all the necessary health precautions applicable to their chosen destination. Advice about destinations can change; therefore please consult with your doctor at least 2 months before your departure, as some treatments (e.g. Malaria) should begin well in advance of travel. For bookings within 3 weeks of departure, please consult your doctor. Other sources of information include the Department of Health’s free leaflet Health advice for Travellers (0800 555 777), your doctor, a specialist travel clinic or MASTA (Medical Advisory Services for Travellers Abroad 0208 994 9874).

Passengers Requiring Special Assistance

Holiday Hypermarket should be advised of any special assistance, needs or requirements for any passengers in your party at the time of booking. For example, the requirement for wheelchair assistance or medical conditions that may affect your travel; you must notify us so that we can pass this information on in order for suitable arrangements to be made. It is also advisable to speak to someone before making a booking online to ensure that your choice of holiday is suitable. You can seek advice from Holiday Hypermarket Customer Services department.

Pregnancy

The rules regarding flying while during pregnancy are specific to each airline, but you must advise us if you are pregnant. As each airline has different rules, you must check with the airline providing your flight. Most, but not all, of the holidays we sell include flights with TUI, so we have stated their rules below;

“For uncomplicated, single pregnancies, you can be a maximum of 36 weeks pregnant on your return flight if you're going short haul. If you're flying long haul, it's 34 weeks. For multiple pregnancies, you can only fly up to 32 weeks.

If you are over 28 weeks, you will need to provide a note from a doctor or midwife advising you are fit to fly and including your estimated date of confinement, confirmation that your pregnancy is uncomplicated.

You will also need to make sure your insurance covers you for the whole trip as many policies only cover you until you're 28 weeks pregnant.”

Travel Guides

The copyright and database rights of all data contained in the Guides pages of the Holiday Hypermarket website are entirely the property of TUI UK Limited. Although every effort has been made to ensure that the information displayed is entirely complete and accurate, TUI UK Limited accepts no liability for any injury to persons, or any loss or damage to property caused by errors or omissions in the data displayed, whether they result from negligence, accident or any other cause.

Trip Advisor

We provide a link to TripAdvisor but cannot be responsible for errors or incorrect photos or information on their site.

Third Party Flying

Some Providers use a number of different airlines so terms and conditions for your flights may vary. Please ensure you check these before booking.

Complaints

As your contract is with the Provider, all complaints should be addressed to them but we will do our best to assist you with any queries or concerns you may have relating to your travel arrangements. If you have a problem whilst on holiday, this must be reported to the Provider, their local supplier or representative immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. If you wish to complain when you return home, please write to the Provider. You will see their contact details on the confirmation documents we send you. We will of course do our best to assist you if required.

Terms of use, Website Terms and conditions: YOUR INFORMATION

Information About You, Data Protection, Privacy Policy Notice and Cookies. All details provided by you or collected when you use this Website will be used and held by us in accordance with our Privacy Notice.

We will store and use the information you supply us or which is supplied to us in your use of this Website ("your information") for the purposes set out in our Privacy Policy. You will be/would have been asked to agree to our use of your information at the appropriate time. If you do not agree, we cannot interact with you or accept your booking.

Information about cookies and their use by us on this Website can be found in our Statement on Cookies Notice.

Lowest Online Price Guarantee

We advertise our lowest online price guarantee with all major tour operators and this applies to like-for-like package holidays only. We constantly monitor all operators to ensure we have the lowest online price but,if you can find the same holiday cheaper, we will honour it providing you can provide us with valid information i.e. a copy of the travel agent quote on a headed document or a screen print/print out or URL link from the tour operator’s website.

As holiday prices change throughout the day we can only price match with costings available at time of booking. Our price match guarantee does not cover voucher codes offered by travel agents or tour operators other than those found on www.tui.co.uk including Marella Cruises and www.firstchoice.co.uk. In the unlikely event you find a voucher code on www.tui.co.uk or www.firstchoice.co.uk that is not on this site please call us and if the voucher value is higher than what we offer on our website, we will increase your discount to the value of the voucher.

Governing Law

This website has been designed for use within the United Kingdom. By accessing this website you are agreeing that the Courts of England will deal with any disputes which may arise between you and us, and that English law shall be the applicable law.

Non-commercial Use Only

You may only use this website for your own personal use (which will at all times be reasonable and not abusive) or for purposes legitimately connected with purchasing our products and services.

You are not allowed to access, use or copy any material or information on this website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this website except that you may print off any individual page for your own personal use.

Ownership and Use of Material and Information on Our Website

This website displays brands, trademarks and registered trademarks which are registered in the UK and/or other countries and which belong to us. Other product and company names mentioned on this website are proprietary to their respective owners. You are not licensed to use any of the marks on our website unless written permission is granted, and you may not meta tag any of these marks.

Unless otherwise stated, we own (or are licensed to use) the intellectual property rights in the content and information in this website, including (without limitation) all text, sound, photographs, images, logos, videos, 360°maps, podcasts, blogs, customer reviews, graphics, design, underlying source code and software. Subject to the “Non-Commercial Use Only” section above, material and information, either whole or in part from this website may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without our and/or the appropriate owner’s prior written permission.

Links

If you wish to include links to our website, unless you have written permission, you may only do so to our homepage. This website contains links to external websites. These links are provided so you can find out further information quickly and easily. Please note we are not responsible for the content of these websites.

Data Protection and Privacy Policy

It is necessary for us to take certain information from you, including your name, address and financial details in order to confirm your booking. We will provide your personal information, as well as any personal information you provide in relation to other persons who form your booking party, to Providers and carriers who might be located outside the UK and/or EU to enable the operation of the services requested with you. By confirming your booking you consent to such disclosure of personal information. Financial and contact information will not be passed to any third party. We recommend that you view our Data Protection Policy. For full details of our Data Protection and Privacy Policy, please click here.

Online Brochure, Email and Hub Content

Holiday Hypermarket displays a range of information throughout the booking process concerning the specifics of your chosen travel component or package holiday. In every instance this information is supplied by the Provider and is subject to change entirely at their discretion. Particular consideration should be given to special offers, such as free child places, which can, and do change without notice. We cannot be held responsible for errors or omissions in the holiday or other travel product descriptions.

Free Child Places

The free child place offer applies to new bookings only, on selected summer 2018 and summer 2019 holidays, subject to limited availability. Only one free child place is available in each selected hotel room or selected apartment type or villa with two full paying adults. Other children must pay the full brochure price. Available on First Choice and TUI holidays only. Please be aware that the current price displayed includes brochure and/or online discount. This promotional offer is non-transferable and may change or be withdrawn without notice. Normal booking terms and conditions apply.

Las Vegas Resort Fees

Please note that a compulsory resort fee is now applicable on hotels in Las Vegas. Some hotels also charge a security deposit. These fees are charged by the hotel and must be paid for locally. Please contact your hotel for up to date fees. Subject to change.

3rd Party Flights with Marella Cruise Holidays

3rd party flights will currently only be available from Gatwick airport. Customers must check documentation and follow airlines check in procedure which may require them to check in online. All 3rd party flights will have at least the luggage allowance given to cruise customers on TUI flights (20kg hold luggage and 7kg hand luggage). As with 3rd party flights for main beach holidays, customers will check in / bag drop at the check-in desk for the airline they are flying with and NOT TUI check-in desks. If the customers flight is delayed or cancelled we will follow the same policy as we do for TUI flights which states “we’ll attempt to get you to the ship where possible.” Bonded Luggage will not apply to cruises from the Caribbean or Dubrovnik with 3rd party flights so customers will need to collect their luggage at the luggage carousel on arrival at the airport. Currently customers luggage is tagged at the UK airport. This will not be done for 3rd party flights and will be done at the port terminal on arrival. The normal process will still apply for transfers to and from the ship. On arrival, customers will proceed to the Marella Cruises stand in the arrivals hall. For departure, the ship will provide the transfer information to the customers cabin.

Holidayhypermarket Exclusive Voucher Codes

Holidayhypermarket.co.uk offer their own exclusive voucher codes for both on and offline bookings. These voucher codes MUST be used at the time of booking, cannot be combined with any other voucher code and there is no cash alternative. Please refer to the specific terms and conditions of your voucher regarding booking dates, departure dates and minimum spend. Please note telephone bookings incur a £30 fee per booking.

All Voucher Codes

Any beach or cruise voucher code is based on 2 people sharing a room or cabin

Beach Voucher Codes

Holidayhypermarket.co.uk are the only online travel agent who can offer web prices plus any beach voucher codes found on www.tui.co.uk or www.firstchoice.co.uk for both online and telephone bookings. These voucher codes MUST be used at the time of booking, cannot be combined with any other voucher code and there is no cash alternative. Please refer to the specific terms and conditions of your voucher regarding booking dates, departure dates and minimum spend. Please note telephone bookings incur a £30 fee per booking and all voucher codes are based on two people sharing a room.

Marella Cruise Voucher Codes and/or Free Upgrades

Holidayhypermarket.co.uk are the only online travel agent who can offer web prices on Marella Cruises plus any voucher codes found on www.tui.co.uk for both on and offline bookings. These voucher codes MUST be used at the time of booking, cannot be combined with any other voucher code and there is no cash alternative. Please refer to the specific terms and conditions of your voucher regarding booking dates, departure dates and minimum spend. Please note there is no booking fee for telephone bookings.

Email Sign Up Voucher Code Online Only

Receive £25 off your next booking when you sign up to the Holiday Hypermarket mailing list. Use code HHEMAIL25 on the travel options page to redeem the discount. The minimum spend is £600 per booking, before any extras such as insurance, room upgrades & selecting seats are added. The offer is valid on holidayhypermarket.co.uk. The offer is not valid on bookings made through any call centre. This offer is only valid for new bookings and can only be redeemed once. The offer applies to new subscribers only. Normal booking terms and conditions apply. The offer is subject to availability and may change or be withdrawn without notice. This promotional code is non-transferable and not valid in conjunction with any other discount code.

In the unlikely event that you have a valid voucher code for a TUI or First Choice holiday that is of a higher value than the discount shown on our website, please call our UK contact centre who will a apply the higher value for you.

Rewards for Forces, Rescue & Police

Please check your intranet site for current offers. Any voucher codes on these sites are for employees only and the employee must be the lead passenger and travel on the booking.

Defence Discount Services

Please check your intranet site for current offers. Any voucher codes on these sites are for members only and the member must be the lead passenger and travel on the booking.

Save £50 per booking on all holidays departing 1st October - 31st December 2018 with code LATE50 - EXPIRED

Save an extra £50 per booking including children aged 2 and over on TUI and First Choice package holidays. Discount is valid on TUI and First Choice package holidays only departing between 1st October – 31st December 2018. The minimum spend is £700 per booking and before any extras such as insurance, room upgrades & selecting seats, are added. Saving is based on a minimum of 2 adults sharing a room. The offer is valid from 12th September 2018 on this website. The offer is not valid on bookings made through any Call Centre. The offer does not apply to group bookings of more than 9 people, accommodation only, flight only, packages booked with a third party, cruise and ski bookings. This offer is only valid for new bookings and can only be redeemed once. Enter the code LATE50 in upper case when on the holiday payment page of our website, the code will be applied in store. The offer is subject to availability and may change or be amended or withdrawn at any time without notice. This promotional code is non-transferable and not valid in conjunction with any other discount code.

Save £150 per booking on Lapland Holidays with code SANTA150

Save an extra £150 per booking including children aged 2 and over on TUI Lapland package holidays. Discount is valid on TUI package holidays to Lapland only departing between 1st December 2018– 31st December 2018. The minimum spend is £1500 per booking and before any extras such as insurance, room upgrades & selecting seats, are added. Saving is based on a minimum of 2 adults sharing a room. The offer is valid from 19th October 2018 until midnight Tuesday 23rd October 2018 on this website. The offer is not valid on bookings made through any Call Centre. The offer does not apply to group bookings of more than 9 people, accommodation only, flight only, packages booked with a third party, cruise and ski bookings. This offer is only valid for new bookings and can only be redeemed once. Enter the code SANTA150 in upper case when on the holiday payment page of our website, the code will be applied in store. The offer is subject to availability and may change or be amended or withdrawn at any time without notice. This promotional code is non-transferable and not valid in conjunction with any other discount code.

Save £100 per booking on Iceland Holidays with code ICE100

Save an extra £100 per booking including children aged 2 and over on TUI Iceland package holidays. Discount is valid on TUI Iceland package holidays only departing between 1st November 2018 – 31st March 2019. The minimum spend is £800 per booking and before any extras such as insurance, room upgrades & selecting seats, are added. Saving is based on a minimum of 2 adults sharing a room. The offer is valid from 19th October 2018 until midnight Tuesday 23rd October 2018 on this website. The offer is not valid on bookings made through any Call Centre. The offer does not apply to group bookings of more than 9 people, accommodation only, flight only, packages booked with a third party, cruise and ski bookings. This offer is only valid for new bookings and can only be redeemed once. Enter the code ICE100 in upper case when on the holiday payment page of our website, the code will be applied in store. The offer is subject to availability and may change or be amended or withdrawn at any time without notice. This promotional code is non-transferable and not valid in conjunction with any other discount code.

Privacy Notice
What this Privacy Notice covers

Think Travel. Think TUI. At TUI we create unforgettable moments for our customers across the world and make their dreams come true. Looking after the personal data you share with us is an important part of this. We want you to be confident that your data is safe and secure with us, and understand how we use it to offer you a better and more unique and inspiring experience. See the TUI Group website for more information about us.

The data controller is TUI UK Retail Limited (referred to in this Notice as "we" or "us"), part of the TUI Group .

We are committed to doing the right thing when it comes to how we collect, use and protect your personal data. Your privacy matters to us, so please do take the time to read our Privacy Notice which explains:

  • What types of personal data we collect and why we collect it.
  • When and how we may share personal data within the TUI Group and with other organisations.
  • The choices you have, including how to access and update your personal data.

We have tried to keep this Notice as simple as possible, but if you are not familiar with terms such as data controller, special categories of personal data, then read about these and some others in Key terms.

Personal data we collect

When you register for any of our services, you may provide us with:

  • Your personal details, including your address, email address, phone number and date of birth.
  • Your account login details, such as your username and the password you chose.

When you browse our websites or use our mobile apps, we may collect:

  • Travel preferences.
  • Information about your browsing behaviour on our websites and mobile apps.
  • Information about when you click on one of our adverts, including those shown on other organisations' websites.
  • Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details.
  • Social preferences, interests and activities.

When you buy our products in our shops or online, we may collect:

  • Passenger information, passport details, other ID document details.
  • Insurance details.
  • Relevant medical data and any special, dietary, religious or disability requests.
  • Information about your purchases, including what you bought, when and where you bought it, how you paid for it and credit or other payment information.
  • Information about your browsing behaviour on our websites and mobile apps.
  • Information about when you click on one of our adverts, including those shown on other organisations' websites.
  • Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details.
  • Social preferences, interests and activities.

When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our services, we may collect:

  • Personal data you provide when you connect with us, including by email, post and phone or through social media, such as your name, username and contact details.
  • Details of emails and other digital communications we send to you that you open, including any links in them that you click on.
  • Your feedback and contributions to customer surveys and questionnaires.

Other sources of personal data

  • We may use personal data from other sources, such as specialist companies that supply information, retail partners and public registers.
  • Your insurance company, their agents and medical staff may exchange relevant personal data and special categories of personal data with us in circumstances where we/they need to act on your behalf or in the interest of other customers or in an emergency.
  • If you log-in using your social network credentials to connect to our platforms and online services e.g. Facebook, Google+ and Twitter, you will agree to share your user details with us. For example, your name, email address, date of birth, location and any other information you choose to share with us.
  • We may use CCTV images, IP address and browser details collected in or in the immediate vicinity of our shops, premises, other buildings and cruise ships.

Personal data you provide about other individuals

  • We use personal data about other individuals provided by you, such as those people on your booking.
  • By providing other people's personal data, you must be sure that they agree to this and you are allowed to provide it. You should also ensure that, where appropriate, they understand how their personal data may be used by us.

Using your personal data

We use your personal data in a variety of ways, as explained below.

To provide the products and services you request

We need to process your personal data so that we can manage your account or booking, provide you with the products and services you want to buy and help you with any orders and refunds you may ask for.

To manage and improve our products, services and day-to-day operations

We use personal data to manage and improve our products, websites, mobile apps, customer loyalty or recognition programme(s) and other services.

We monitor how our services are used to help protect your personal data, detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our services.

We may use personal data to respond to and to manage security operations, accidents or other similar incidents, including medical and insurance purposes.

We use personal data to carry out market research and internal research and development, and to develop and improve our product range, services, shops, IT systems, security, know-how and the way we communicate with you.

We use CCTV images to help maintain the safety of anyone working in or visiting our shops, premises and other buildings, and for the prevention, detection and prosecution of criminal offences. We may also rely on the images to establish, exercise or defend our legal rights.

To personalise your experience

We want to ensure that marketing communications relating to our products and services, and those of our suppliers, retail partners and the TUI Group, including online advertising, are relevant to your interests.

To do this, we may use your personal data to better understand your interests so that we can try to predict what other products, services and information you might be most interested in. This enables us to tailor our communications to make them more relevant and interesting for you.

Looking at your browsing behaviour and purchases helps us to better understand you as a customer and it allows us to provide you with personalised offers and services.

We may also measure your responses to marketing communications relating to products and services we offer, which enables us to offer you products and services that better meet your needs as a customer.

If you do not want to receive a personalised service from us, you can change your preference online, over the phone or by writing (e.g. email) to us at any time. We will update our records as soon as we can.

To make contact and interact with you

We want to serve you better as a customer so if you contact us, for example by email, post, and phone or via social media, we may use personal data to provide clarification or assistance to you.

We need to process your personal data so that we can manage any promotions and competitions you choose to enter, including those we run with our suppliers and retail partners. For example, if you win a prize.

We may invite you to take part in customer surveys, questionnaires and other market research activities carried out by the TUI Group and by other organisations on our behalf.

To help us to better understand you as a customer, and to be able to provide you with services and marketing communications (including online advertising relevant to your interests), we may combine the personal data we collect when you make purchases in-shop with personal data collected from our websites, mobile apps and other sources.

We do not sell your personal data to third parties.

Marketing communications

From time to time we may send you relevant offers and news about our products and services in a number of ways, including by email. We may also send you information about other companies' products and services that we believe may be of interest to you. We will only do this if you previously agreed to receive these marketing communications.

When you book or register with us we will ask if you would like to receive marketing communications. You can change your marketing preferences online, over the phone, using the 'unsubscribe' link in our marketing emails, replying STOP to the short code in our marketing text messages or by writing to us (e.g. email) at any time. Of course, the choice is entirely yours, but if you say you do not want to receive marketing information from us this will prevent you from receiving great offers or promotions that may be of interest to you.

You may still receive service-related communications from us. For example, confirming bookings you make with us and providing important information about the use of our products or services.

Market research

We like to hear your views to help us to improve our products and services, so we may contact you for market research purposes. You always have the choice about whether to take part or continue in our market research.

Sharing personal data with suppliers and retail partners

In order to provide products or services requested by you we may share personal data with suppliers of your travel arrangements, including airlines, hotels and transport companies.

We also work with carefully selected suppliers that carry out certain functions on our behalf. For example, companies that help us with IT services, storing and combining data, marketing, advertising campaign, market research, processing payments and delivering products and services.

We may need to share personal data to establish, exercise or defend our legal rights; this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk.

When we share personal data with other organisations we require them to keep it safe, and they must not use your personal data for their own marketing purposes.

We only share the minimum personal data that enable our suppliers and retail partners to provide their services to you and us.

Sharing personal data with regulatory authorities

So that you can travel, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your personal data for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate.

Some countries will only permit travel if you provide your advance passenger data (for example Caricom API Data and US Secure Flight Data). These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may assist where appropriate.

We may share the minimum personal data necessary with other public authorities if the law says we must, or we are legally allowed to do so.

Sharing personal data with credit reference and fraud prevention agencies

When you order or buy products or services from us we may share your personal data with credit reference and fraud prevention agencies. That means looking into any records we hold about you and your records with credit reference agencies (CRAs) or fraud prevention agencies (FPAs). When they get a search from us, a 'footprint' goes on your file which other organisations might see.

We may also do checks to confirm your identity. That is to help protect you from identity theft and other types of fraud, and to prevent and detect crime or money laundering. Once in a while we might run more checks with CRAs and FPAs to keep your information and your account up to date. If false or inaccurate information is provided and identified as fraud, the details will be passed to FPAs. This information may also be shared with law enforcement agencies.

If you tell us you have got a spouse or financial associate, we will link your records together – so you must make sure you have their agreement to disclose information about them. CRAs also link your records together and these links will stay on your and their files – unless you or your partner successfully files for a disassociation with the CRAs to break that link.

We may send these agencies details such as your name, address, accounts and bills, including how you manage them. That includes telling them about your account balances, what you pay us and when you miss a payment. If you don't pay your bills on time CRAs will record that. Agencies may tell others doing similar checks, including organisations trying to trace you or recover money you owe them.

Each credit reference and fraud prevention agencies will have its own criteria for how to calculate a credit score. For more information on credit reference and fraud prevention agencies e.g. Callcredit, Equifax and Experian, and the way they may use your personal data, please refer to the Credit Reference Agency Information Notice (CRAIN). The CRAIN describes how the main credit reference agencies use and share personal data they receive about you and/or your business that is part of or derived from or used in credit activity.

Sharing personal data within the TUI Group

Our Privacy Notice applies to all of the services offered by the TUI Group but excludes services that have separate privacy notices that do not incorporate this Privacy Notice. We may share the minimum personal data necessary with other companies in the TUI Group, for example, to provide the products and services you request; to manage and improve our products, services and day-to-day operations; to help to personalise your experience; where appropriate, to make contact and interact with you; and, if allowed and appropriate, for marketing or market research purposes.

We may also share personal data with an organisation we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you. If the transfer or sale goes ahead, the organisation receiving your personal data can use your data in the same way as us.

Protecting your personal data

We know how important it is to protect and manage your personal data. We take appropriate security measures to help protect your personal data from accidental loss and from unauthorised access, use, alteration and disclosure.

The security of your data also depends on you. For example, where we have given you or where you have chosen a password for access to certain services, you are responsible for keeping this password confidential.

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by organisations operating outside the EEA who work for us or for one of our suppliers. We put in place appropriate protections to make sure your personal data remains adequately protected and that it is treated in line with this Notice. These protections include, but are not limited to, appropriate contract clauses, such as standard contract clauses approved by the European Commission, and appropriate security measures.

Data retention

We will retain your personal data for only as long as it is necessary for the uses set out in this Privacy Notice and/or to meet legal and regulatory requirements. After this period, we will securely erase personal data. If data is needed after this period for analytical, historical or other legitimate business purposes, we will take appropriate measures to anonymise this data.

About cookies and similar technologies

Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device. Cookies help us to provide important features and functionality on our websites and mobile apps, and we use them to improve your customer experience. Please see our separate Cookie Notice.

Links to other websites

Our websites or mobile apps may contain links to websites operated by other organisations that have their own privacy notices. Please make sure you read the terms and conditions and privacy notice carefully before providing any personal data on another organisation's website as we do not accept any responsibility or liability for websites of other organisations.

Social media features

Our websites or mobile apps may contain social media features such as Facebook, Twitter, Google+ and Pinterest that have their own privacy notices.

Please make sure you read their terms and conditions and privacy notice carefully before providing any personal data as we do not accept any responsibility or liability for these features.

Accessing and updating your personal data; and complaints

You have a right to ask for a copy of the personal data we hold about you, although you should be able to access online the personal data associated with your account or booking. You can write to us asking for a copy of other personal data we hold about you.

Please include any details to help us identify and locate your personal data. Where we can provide data access, we will do so free of charge except where further copies are requested in which case we may charge a reasonable fee based on administrative costs.

We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details we hold are incorrect, please let us know.

You can also ask for your personal data to be rectified or erased, to object to the processing of your personal data and, where technically feasible, to ask for personal data you provided to be transmitted to another organisation.

We will update or erase your data, unless we have to keep it for legitimate business or legal purposes.

You can also contact us if you have a complaint about how we collect, store or use your personal data. We aim to resolve complaints but if you are dissatisfied with our response, you may complain to the Information Commissioner's Office.

Please submit your request or complaint in writing to the Data Protection Officer:

By post: TUI UK Limited, Data Protection Officer, Wigmore House, Wigmore Place, Wigmore Lane, Luton LU2 9TN. By email: dataprotectionUK@tui.co.uk

Please note that we may ask you to verify your identity before we can act on your request or complaint. We may also ask you for more information to help ensure that you are authorised to make such a request or complaint when you contact us on behalf of someone else.

Legal basis for processing personal data

We will only collect and use your personal data if at least one of the following conditions applies:

  • We have your consent;

Example: Customer account You give us permission to process your personal data when you register for a customer account.

  • It is necessary for a contract with you or to take steps at your request prior to entering into a contract;

Example: To provide the products and services you request We need to process your personal data so that we can manage your account or booking, provide you with the products and services you want to buy and help you with any orders and refunds you may ask for.

  • It is necessary for us to comply with a legal obligation;

Example: Sharing personal data with regulatory authorities So that you can travel, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your personal data for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate.

  • It is necessary to protect your vital interests or those of another individual;

Example: In an emergency Your insurance company, their agents and medical staff may exchange relevant personal data and special categories of personal data with us in circumstances where we/they need to act on your behalf or in the interest of other customers or in an emergency.

  • It is in the public interest or we have official authority; or

Example: Security operations We may use personal data to respond to and to manage security operations, accidents or other similar incidents, including medical and insurance purposes.

  • It is in our or a third party's legitimate interests and these are not overridden by your interests or rights.

Example: To personalise your experience We may use your personal data to better understand your interests so that we can try to predict what other products, services and information you might be most interested in. This enables us to tailor our communications to make them more relevant and interesting for you.

Where we need to process special categories of personal data, for example health data for medical reasons, we will only do so if one or more additional conditions apply. For example, we have your explicit consent; it is necessary to protect the vital interests of you or another individual and you are physically or legally incapable of giving consent; it is necessary to establish, exercise or defend legal claims; it is necessary for reasons of substantial public interest.

Changes to our Notice

This Notice replaces all previous versions. We may change the Notice at any time so please check it regularly on our website(s) for any updates. If the changes are significant, we will provide a prominent notice on our website(s) including, if we believe it is appropriate, electronic notification of Privacy Notice changes.

Last update: April 2018

Key terms

Data controller: The data controller determines the purpose and manner in which personal data is used.

European Economic Area (EEA): EU Member States plus Norway, Iceland and Lichtenstein.

Online advertising: Marketing messages that you may see on the internet.

Special categories of personal data: This are categories of personal data revealing racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; genetic data, biometric data for the purpose of uniquely identifying a natural person; health data; and data concerning a natural person's sex life or sexual orientation.

Caricom API Data: Some or all of the Caricom states have entered into an agreement with the USA whereby advance passenger data, required by and provided to Caricom states for border security purposes, will be passed to the USA Department for Homeland Security for processing on behalf of those Caricom states. Please see the Caricom website for more details.

US Secure flight Data: The Transportation Security Administration (TSA) requires you to provide your full name, date of birth and gender for the purpose of watch list screening. You may also provide your Redress Number, if available. Failure to provide details may result in denial of transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. Please see the TSA website for more details.

Cookie Notice

About cookies and similar technologies

Cookies are small data files that allow a website or a mobile app to collect and store a range of data on your desktop computer, laptop or mobile device. Cookies help us to provide important features and functionality on our websites and mobile apps, and we use them to improve your customer experience. With our permission, cookies may be placed on our websites and mobile apps by other organisations. For example, we use cookies to do the following:

To improve the way our websites and mobile apps work

Cookies allow us to assess and improve the way our websites and mobile apps work so that we can personalise your experience and allow you to use many of their useful features. For example, cookies help us to keep track of what you are booking as you move through each stage of the booking process; they help us to remember your preferences such as recent searches or shortlisted holidays, and the contents of your online shopping basket.

To improve the performance of our websites and mobile apps

Cookies can help us to understand how our websites and mobile apps are being used, for example, by telling us if you get an error messages as you browse, to test different designs of our website and mobile app pages. Website analytics, including Google Analytics, provides information about the number of visitors to our website and mobile apps, which parts of our website and mobile apps are most popular and if there are any trends such as one specific page being viewed mostly by people in a particular country. These cookies help us to improve your experience.

To deliver relevant online advertising

We use cookies to help us deliver online advertising that we believe is most relevant to you on our websites, mobile apps and other organisations' websites. For example, these cookies help us to suggest flights from your nearest airport, holidays in destinations you have shown interest in or products you might like.

These cookies may collect data about your online behaviour, such as your IP address, the website you arrived from and information about your purchase history or the content of your shopping basket.

This means that you may see our adverts on our websites, mobile apps and on other organisations' websites. You may also see adverts for other organisations on our websites and mobile apps.

To help us to deliver online advertising that is relevant to you, we may also combine data we collect through cookies in the browser of your devices with other data that we have collected.

To measure the effectiveness of our marketing communications, including online advertising

Cookies can tell us if you have seen a specific advert, and how long it has been since you have seen it. This information allows us to measure the effectiveness of our online advertising campaigns and control the number of times you are shown an advert so it does not become too repetitive. We also use cookies to measure the effectiveness of our marketing communications, for example by telling us if you have opened a marketing email that we have sent you.

Your choices when it comes to cookies

You can use your browser settings to accept or reject new cookies and to delete existing cookies. You can also set your browser to notify you each time new cookies are placed on your computer or other device. You can find more detailed information about how you can manage cookies at the All About Cookies and Your Online Choices websites.

If you choose to disable some or all cookies, you may not be able to make full use of our websites or mobile apps. For example, you may not be able to add items to your shopping basket, proceed to checkout, or use any of our products and services that require you to sign in.

Where we display personalised adverts on other organisations' websites, the AdChoices icon will usually be displayed. Clicking on this icon will provide you with specific guidance on how to control your online advertising preferences. More information is available on the YourAdChoices website.

Changes to our Notice

This Notice replaces all previous versions. We may change the Notice at any time so please check it regularly on our website(s) for any updates. If the changes are significant, we will provide a prominent notice on our website(s) including, if we believe it is appropriate, electronic notification of Cookie Notice changes.

Last update: March 2018

Key terms

Website analytics: Website analytics, including Google Analytics, help us understand how visitors engage with our website. We can view a variety of reports about how visitors interact with our website and mobile apps so that they can improve it.

Website analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our website and mobile apps. We then use the information to compile reports and to help us improve our site.

For example, Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit Google.

Online advertising: Marketing messages that you may see on the internet.

Contact Us
Live chat - Chat to an online support agent now:
Sales Enquiries

If you are thinking of booking a holiday or just need some general advice, call:

0800 916 5100
Call centre opening times:Monday - Thursday9:00am - 9:30pmFriday9:00am - 8:00pmSaturday9:00am - 8:00pmSunday9:30am - 7:30pm
After Sales

If you have already booked a holiday and need to contact us, call:

0800 9165167
Call centre opening times:Monday - Friday9:00am - 7:00pmSaturday9:00am - 5:00pmSundayCLOSED  

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