If you are thinking of booking a holiday or just need some general advice, call:
0800 916 5100Call centre opening times:Monday - Thursday9:00am - 9:30pmFriday9:00am - 8:00pmSaturday9:00am - 8:00pmSunday9:30am - 7:30pm
If you have already booked a holiday and need to contact us, call:
0203 6361 985Call centre opening times:Monday - Friday9:00am - 7:00pmSaturday9:00am - 5:00pmSundayCLOSED
If you have already booked a holiday and you have a question, please contact our customer service team on:
0203 6361 985View Opening Times
If you have a question that is not covered in the FAQ provided below, feel free to email our team:Email Customer Servicenotreadytobook@holidayhypermarket.co.uk
We accept payment by Delta, Switch/Maestro, Master Card and Visa.
There is no fee for payments made with a debit card but credit cards carry a 2% charge.
Generally, all taxes, surcharges and supplements are included in the price of the holiday on our website. Unfortunately, final prices can differ slightly because we rely on airlines, Hotels and Tour Operators to keep everything up to date, and in travel things change by the minute. To ensure the most accurate price for your chosen holiday simply click "update quote" on the holiday page.
We offer a deposit and part payment scheme for Package Holidays if you are booking your package holiday more than 12 weeks ahead of the departure date. You will be required to pay a deposit immediately and you will be given a date to pay the outstanding balance, allowing you to pay for your holiday with as many payments as you wish. If you are booking your package holiday less than 12 weeks before departure, you must pay the costs in full immediately or for Thomas Cook product 14 weeks before departure.
At the booking stage, dependent on the holiday, you are given the option to arrange extra baggage allowances. If you have already booked your holiday and you wish to add these options, simply call our customer services team on 0203 6361 985.
We will send you an email to confirm your booking containing the holiday details and your reference number. It is advised that you print out a copy of this email or save it for your own records.
Once we have received full payment for your forthcoming holiday, ticket confirmation will be sent to you in due course. This will usually be in the form of an 'E-ticket'. E-tickets look very much like your booking confirmation, but will state the wording 'E-ticket document' at the top of the first page and will give details of check-in times, as well as flight timings, transfers and accommodation if applicable. Upon receipt of your E-ticket, you will receive no further confirmation from us, as your E-ticket (along with your passport(s) & any other required travel documentation) is all you need to check-in with at the airport. If you do not receive your E-ticket from us at least 7 days before you travel, please contact our Customer Services team on 0203 6361 985 who will then assist you further.
If you find anything wrong in your holiday documentation or if you just wish to change something about your holiday, contact our customer services department on 0203 6361 985.
If there is a mistake on your tickets or other documentation, please call customer services on 0203 6361 985 and we will amend your details.
If you wish to cancel your holiday please call our customer services department on 0203 6361 985.
If you require any information on travelling to potential problem areas, the Foreign and Commonwealth Office (FCO) has up to date information on its website here.
Dependent on where you are travelling, you may or may not require immunisation. It is best to consult your GP if you are unsure about anything.
Always be careful in the sun, staying out of direct sunlight between 11AM and 3PM if possible, because this is when the sun is hottest. It is advisable to use a sun cream that protects against UVA and UVB radiation, even if you are a regular sunbather. Children, babies and the elderly are particularly vulnerable in sunlight, as are people with fair skin. It's also important to remember that you can still burn when it is cloudy. Sun cream should be re-applied if you decide to go for a swim or get wet.
A lot of resorts in Europe tend to have very good tap water, but it is advisable to drink bottled water if you are unsure of the tap water's quality.
As with eating out domestically, it is advised that you check your food is properly cooked – particularly meats – and has been prepared in a hygienic environment before eating. If you are experimenting with foods that you haven't tried before, you should introduce yourself to them gradually.
Often on holiday, waiters, taxi drivers, porters and other people offering services will expect a tip because tip money makes up the bulk of their wage. There is no standard tipping amount, but generally somewhere between 5 and 15% is the norm.
It depends entirely on the airline and pregnant women are advised to confirm with the airline they are flying with. However, most airlines allow air travel during pregnancy up until the 28th week of pregnancy.
All tour operators advise their customers to take out travel insurance at the time of booking. Please see your insurance partner for full details.
If you require medical treatment abroad and you are not insured, you or your friends and Family will be billed. With insurance, the insurance company should pay for any medical treatment you require.
You no longer require the E111 form because it is now invalid. The EHIC or European Health Insurance Card is now required in European countries to receive free or reduced cost health care. It is available from the Post Office.
Some holiday destinations require the appropriate visa in order to travel there, and it is the customer's responsibility to arrange this. For further information on which countries require a visa, please visit the Foreign and Commonwealth Office website.
It is important that the details on passports match those on the travel documentation. For example, the names on the passports must match the names on the flight tickets to avoid any problems on the day of travel. Your passport must be valid for the duration of your holiday, and in many cases for up to 6 months after your expected date of return. For further information, the Passport Office can be contacted on 08705 210 410 (calls charged at national rate).
It usually takes up to four weeks to apply for a new passport, so if you're planning a holiday soon and your passport has expired, it is best to apply for a new one as soon as possible. It is possible to obtain a passport much more quickly, but this comes at a greater cost and we wouldn't advise relying on the service because there is a chance you won't be able to go on holiday. You should be able to get a passport application form from your local Post Office, or you can apply online at the Passport Office website.
Children under 16 have been required to hold their own passport since the 5th of October 1998. Children already on a parent's passport are still allowed to travel either until they reach 16 years of age, or the parent's passport expires.
Holidayhypermarket.co.uk is a trading name of TUI UK Retail Limited (We/Us/Our), part of the TUI Group of Companies, having its Registered Office address at TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex RH10 9QL and registered in England and Wales under number 01456086.
We act only in the capacity of an agent on behalf of the Tour Operator (Provider) with whom you book your holiday. You will be subject to the Tour Operator's terms and conditions, and your agreement for your holiday will be with the Tour Operator and not us. The Tour Operators terms and conditions can be found on their website or in their brochure . If requested by you we can send these to you before you make your booking or with your booking confirmation. By confirming your booking you are accepting the Provider's terms and condition and these agency terms and conditions. We will do our best to assist you with any issues you may have with the proper performance of the contract with the Provider, however this should be taken up with the Provider directly. We will do our best to assist you, but will have no liability in relation to the performance of that contract.
The Package Travel, Package Holidays and Package Tours Regulations 1992 require the Tour Operator to provide security for the monies that you pay for the package holidays booked with them and for your repatriation in the event of their insolvency. All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
If you have not received your ATOL Certificate within 48 hours of making your booking please ask us for it.
All holidays we feature are not an offer by us to sell any travel component, but an invitation to you to make an offer to the Provider. We are free to accept that offer on behalf of the Provider or to reject it.
Holidayhypermarket.co.uk is not a Tour Operator but an agent for the Provider.
Our Agency Terms and Conditions are governed by English Law and the jurisdiction of the English Courts. You may however, choose to submit to the law and jurisdiction of Scotland or Northern Ireland if you are a resident in either of these jurisdictions but not to any other law and/or jurisdiction.
We are members of ABTA, The Travel Association. ABTA Number K8641.
We act as Agents for ATOL protected Tour Operators.
|AI or FI||All Inclusive|
|CC or CA||Catered Chalet|
Whilst we endeavour at all times to keep our pricing as accurate as possible, and whilst all our prices are updated regularly, and displayed in good faith, prices displayed by our holiday locator search engine should still be seen as a guide price only. All holidays and flight details are subject to availability and price variation. A final price will be given prior to your holiday being confirmed. Errors are rare but can occur in the pricing system and these cannot be honoured.
Many holidays include the cost of the transfer from the arrival airport to the resort accommodation, and back, in the holiday price. Others do not, but consider the transfer an option which can be pre-booked for an extra fee.
Low Availability indicators are shown when Room availability drops to 5 or below. We are completely reliant on supplier updates. Information is displayed when customers roll over the alert and displays a time and date stamp showing when supplier availability was last updated. Suppliers may occasionally add more of the same room type(s) on sale at a later date.
You may choose to purchase a last minute holiday where the Tour Operator chooses your resort and/or accommodation on arrival at the destination airport. This may include an accommodation that has not previously appeared in a brochure or on their website.
The ratings displayed on the Holiday Hypermarket website are as advised by the Provider. These will usually be the ratings given as a guide to properties by the Tour Operator using their own criteria. They may not conform with the national rating standards, either UK-based, or local to the destination. We will not be held responsible for any incorrect ratings.
All times shown are based on the 24 hour clock and are local.
The age of children relates to the whole of the period when they are away including the day of return. If a child’s birthday takes place while the child is away on holiday, including the return day, then the new age must be stated at the time of booking. Travel may be refused if the date of birth according to the child’s passport differs from the age on the tickets.
Infants must be under two years of age on the return date of travel otherwise they are classed as children and must pay the appropriate child prices as opposed to the infant prices. Infants are not entitled to a seat and adults may only take one infant per person. Infants must be over 14 days old for health and safety reasons. Please be aware that cots can be payable locally in resort therefore please check the brochures for the most accurate information or contact Customer Services.
Once we have received full payment for your forthcoming holiday, ticket confirmation will be send to you in due course. This will usually be in the form on an E-ticket. E-Tickets look very much like your booking confirmation, but will state the wording E-ticket document at the top of the first page and will give details of flight timings, transfers and accommodation, if applicable. With Thomson and First Choice you will receive your E-Tickets/Confirmation as one document and will be issued 42 days prior to travel. Upon receipt of your E-ticket you will receive no further confirmation from us, as your E-ticket along with your passport(s) & any other travel documentation) is all you need to check-in with at the airport. If you do not receive your E-ticket from us at least 7 days before you travel, please contact our Customer Services team on 0844 800 3137.
Many airlines now offer the option to reserve your seats for a fee. This fee varies from airline to airline and if available will show on the Travel Options page. All airlines must comply with CAA guidelines therefore certain requirements must be satisfied before they can allocate seats.. Some airlines will give seat numbers in advance and others allocate them at check in, therefore we recommend you check the Terms and Conditions of your chosen airline and these can be found on their own website or you may contact us for assistance.
You will need to produce the driving licence of all drivers when you collect your car. Various countries and car rental companies have different policies with regards to age and driving records. All convictions for driving offences must be declared. Additional insurance cover over and above the legal minimum is recommended when renting cars, especially in the USA. Please check with your Car Hire Provider for their requirements and terms and conditions.
You will need to take out a suitable insurance policy for your holiday party, including infants and children. Some hazardous activities may require additional coverage – please check with your insurance provider. It may be a term of your contract with the Provider that you take out suitable insurance cover and inform the Provider of whom you are insured with so that they can take down your Insurers details. We cannot accept responsibility for any costs you incur as a result of not being adequately insured.
If you are going on holiday in the European Economic Area you will also need to get a European Health Insurance Card – visit www.ehic.org.uk. This card is not instead of, but as well as, adequate travel insurance. The European Health Insurance Card may not be accepted in private medical centres onboard cruise ships. Please check with your Cruise Provider.
As of 1st May 2010, to enter Cuba you must have in your possession a copy of a valid travel insurance policy, with proof of medical insurance, on arrival at the airport. You’ll find full details of this policy at https://www.gov.uk/foreign-travel-advice/cuba/entry-requirements
Some holidays may only require a deposit at the time of booking for you to secure your holiday. Any outstanding balance of your holiday is due to be paid to Holiday Hypermarket at least 14 weeks prior to date of departure. You can do this by calling our Customer Services department.
Payments can be accepted by credit or debit cards registered in the United Kingdom or Northern Ireland and can only be made by the card holder or with the card holder’s approval. When making your payment by card a handling fee may apply, please check this at time of booking.
You can also pay cash at any Thomson Shop or send a printed Building Society Cheque or Bankers Draft to Holiday Hypermarket, 2nd Floor, Dunedin House, Stockton on Tees, Cleveland, TS17 6BJ. Cheques should be made payable to TUI UK Ltd.
If you do not pay your balance 14 weeks prior to departure, we will notify the Provider who may cancel the booking and charge any cancellation fees as set out in the Provider’s terms and conditions.
Any cancellation or amendment request must be sent to us in writing by the lead passenger and will not take effect until received by us. If you cancel or amend your booking the Provider may charge a cancellation or amendment charge shown in their terms and conditions (which may be 100% of the cost of the travel arrangements).
Our best deals are always online. However, should you need help; our sales team are available to assist you with your booking. All bookings made over the telephone incur a £30 per booking service fee and voucher codes cannot be used if booking over the telephone.
Some regional airports throughout the UK are charging a Passenger Facility Fee (PFF) or an Airport Development Fee (ADF) to all passengers each time they depart from that airport. These fees have been introduced to supplement the airports infrastructure and improve passenger facilities, and also aim to help secure the airports’ futures.
Norwich International currently operate such schemes. They charge £10 per adult with no charge for under 16’s. Age limits apply at the time of departure and proof of age may be required.
Fees can be paid in the terminal buildings on the day of departure, or in advance online, please see individual airport websites for further details.
If passengers do not purchase either an ADF or PFF, the airports involved can reserve the right to refuse the passenger permission to fly.
Once you receive your documentation from the Provider, please check this carefully to make sure that all details are correct and also ensure that the names given are the same as in the relevant passport. If you believe anything is not correct, please contact us. Please ensure you check this documentation so that you are fully aware of timings, durations, departures and accommodation details. If you are unsure about any aspect of your holiday please contact our Customer Services department.
All documents (e.g. invoices/tickets/Insurance policies) that need posting will be sent to you by post, otherwise they will be emailed to you. Please ensure that you have provided us with the correct details. Once documents leave our office we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you.
Online check in is now available with some Providers. When checking in online you will be required to provide your advanced passenger information. If you choose not to use the online check-in service your Provider may reserve the right to charge a fee at the airport check-in.
All British citizens require a valid 10 year British passport for travel outside the United Kingdom and Northern Ireland, Infants and children also require a valid 5 year British passport. Some destinations require at least 6 months validity remaining on the passport from the date of return. For the latest details of any travel restrictions, entry and stay requirement, visa and travel advice to your particular destination, visit the Foreign Office website at www.fco.gov.uk/travel or call 0845 850 2829 or visit the Passport Service website atwww.ips.gov.uk for passport information before booking or travelling.
Certain Providers include Visas and /or Cuban Tourist Cards in the cost of your package holiday. Please check with us prior to purchasing these.Holders of non-UK passports and British subjects should always check with the relevant Embassy, High Commission or Consulate before booking for travel and visa requirements.
We recommend that you check before you book as it is your responsibility to ensure that all members of your party have valid passports, visas, health vaccinations and insurance cover for the travel being undertaken. Failure to obtain any necessary documentation may result in your party being refused travel.
Some Charter Airlines are not allowed to carry certain nationals to and from their country of origin. This is due to the licensing law restrictions with overseas aviation authorities. Some other restrictions may also apply, please check with your Airline, Embassy, High Commission or Consulate prior to booking.
All visitors to Turkey from 11th April 2014 will be required to purchase their entry visa via the Turkish Government website www.evisa.gov.tr prior to travel. Currently, the cost of the e-visa is 20 US Dollars
All visitors to Cape Verde are required to complete an online visa application form atleast 7 days prior to travel. If you do not complete this form or book within 7 days of travel you will be required to pay 25 Euros cash for your visa on arrival.
Some of our holidays require you to pay a departure and/or tourist tax when leaving your destination. Please make sure you've got the correct money.
If travelling to Goa or Barbados the departure tax is included in the price of your holiday.
Advance Passenger Information (API) – Certain authorities have introduced a legal requirement for airlines to provide border agencies with detailed passenger information for international flight. The United Kingdom system is known as E-Borders. Passengers are required to provide Advance Passenger Information (API) in advance of travel to their airline or Tour Operator between 6 months and 24 hours before departure. Your airline or Tour Operator will provide you with information on how to do this.
ESTA for US Travel – You will need to register for Electronic Travel Authority (ESTA) before you go. To apply visit https://esta.cbp.dhs.gov. There will be a charge of US$14.00 which you need to pay by card when you apply. Without ESTA authorization you may not be allowed to board your flight, you could be delayed during security processing or denied entry into the United States. That said, these documents don’t guarantee entry into the United States. As with most countries, immigration officials make the final decision. If you are denied entry, you still may need to pay cancellation charges for your holiday. If you are changing your name on your passport – for example, if you’re getting married – it’s best to register for ESTA using your maiden name if your new passport doesn’t start until 72 hours before your departure, otherwise you may not get authorization to travel.
It is the responsibility of all passengers to ensure that prior to travel they have taken all the necessary health precautions applicable to their chosen destination. Advice about destinations can change; therefore please consult with your doctor at least 2 months before your departure, as some treatments (e.g. Malaria) should begin well in advance of travel. For bookings within 3 weeks of departure, please consult your doctor. Other sources of information include the Department of Health’s free leaflet Health advice for Travellers (0800 555 777), your doctor, a specialist travel clinic or MASTA (Medical Advisory Services for Travellers Abroad 0208 994 9874).
Holiday Hypermarket should be advised of any special assistance, needs or requirements for any passengers in your party at the time of booking. For example, the requirement for wheelchair assistance or medical conditions that may affect your travel; you must notify us so that we can pass this information on so that suitable arrangements can be made. It is also advisable to speak to someone before making a booking online to ensure that your choice is suitable. You can seek advice from Holiday Hypermarket Customer Servicesdepartment.
It depends entirely on the airline and you must advise us if you are pregnant. As most but not all of our flying is with Thomson Airway below are their rules but as each airline has different rules you must check with the airline providing your flight.
For uncomplicated, single pregnancies, you can be a maximum of 36 weeks pregnant on your return flight if you're going short haul. If you're flying long haul, it's 34 weeks. For multiple pregnancies, you can only fly up to 32 weeks.
If you are over 28 weeks, you will need to provide a note from a doctor or midwife advising you are fit to fly and including your estimated date of confinement, confirmation that your pregnancy is uncomplicated.
You will also need to make sure your insurance covers you for the whole trip as many policies only cover you until you're 28 weeks pregnant.
The copyright and database rights of all data contained in the Guides pages of the Holiday Hypermarket website are entirely the property of TUI UK Limited. Although every effort has been made to ensure that the information displayed is entirely complete and accurate, TUI UK Limited accepts no liability for any injury to persons, or any loss or damage to property caused by errors or omissions in the data displayed, whether they result from negligence, accident or any other cause.
Any voucher codes offered by www.holidayhypermarket.co.uk are for online bookings only, MUST be used at the time of booking, cannot be combined with any other voucher code, are not valid if booking over the telephone and there is no cash alternative. Please refer to the specific terms and conditions on your voucher regarding booking dates, departure dates and minimum spend.
Please check MOD site for current offers. Any voucher code starting with MOD are for forces employees only. Current codes expire 31st October 2016.
These terms and conditions as set out above are equally applicable to all passengers travelling on any competition prize, through this website or any third party. It is the responsibility of the competition winner to seek medical advice and information on health requirements in relation to the prize destination and to ensure that they are suitably insured for travel. No cash alternative or substitute prize is available in place of the competition prize.
We provide a link to TripAdvisor but cannot be responsible for errors on incorrect photos or information on their site.Third Party Flying
A very small number of holidays with Thomson and First Choice holidays now link into third party flying which is not available online but can be booked over the phone. These airlines terms and conditions differ from our standard t&c's as each airline has their own which can be viewed on their websites. Please ensure you check these before booking.
As your contract is with the Provider, all complaints should be addressed to them but we will do our best to assist you with any queries or concerns you may have relating to your travel arrangements. If you have a problem whilst on holiday, this must be reported to the Provider, their local supplier or representative immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. If you wish to complain when you return home, please write to the Provider. You will see their contact details on the confirmation documents we send you. We will of course do our best to assist you if required.
We advertise our lowest on line price guarantee with all Major Tour Operators and this applies for like for like package holidays (flight & accommodation) only. We constantly monitor all Operators to ensure we have the lowest online price. If you can find a price cheaper we will honour it providing the quote is sent to us on your travel agents letter head or a print out from the Tour Operators website. As holiday prices change throughout the day we can only price match like for like dates at time of booking. Our price match guarantee does not cover voucher codes offered by travel agents, tour operators or voucher code sites. Please note our online price guarantee does not apply to cruise.
This website has been designed for use within the United Kingdom. By accessing this website you are agreeing that the Courts of England will deal with any disputes which may arise between you and us, and that English law shall be the applicable law.
You may only use this website for your own personal use (which will at all times be reasonable and not abusive) or for purposes legitimately connected with purchasing our products and services.
You are not allowed to access, use or copy any material or information on this website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this website except that you may print off any individual page for your own personal use.
This website displays brands, trademarks and registered trademarks which are registered in the UK and/or other countries and which belong to us. Other product and company names mentioned on this website are proprietary to their respective owners. You are not licensed to use any of the marks on our website unless written permission is granted, and you may not meta tag any of these marks.
Unless otherwise stated, we own (or are licensed to use) the intellectual property rights in the content and information in this website, including (without limitation) all text, sound, photographs, images, logos, videos, 360°maps, podcasts, blogs, customer reviews, graphics, design, underlying source code and software. Subject to the “Non-Commercial Use Only” section above, material and information, either whole or in part from this website may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without our and/or the appropriate owner’s prior written permission.
If you wish to include links to our website, unless you have written permission, you may only do so to our homepage. This website contains links to external websites. These links are provided so you can find out further information quickly and easily. Please note we are not responsible for the content of these websites.
Holiday Hypermarket displays a range of information throughout the booking process concerning the specifics of your chosen travel component or Package Holiday. In every instance this information is supplied by the Provider and is subject to change entirely at their discretion. Particular consideration should be given to special offers, such as free child places, which can, and do change without notice. We cannot be held responsible for errors or omissions in the holiday or other travel product descriptions.
Save an extra £100 per booking with code SALE100 - Save an extra £100 per booking including children aged 2 and over on package holidays. Discount is valid on our package holidays departing between 1st May and 31st October 2017. The minimum spend is £1000 per booking and before any extras such as insurance, room upgrades & selecting seats, are added. The offer is valid from 26th December 2016 on firstchoice.co.uk and Thomson.co.uk. The offer is not valid on bookings made through any Call Centre. The offer does not apply to group bookings of more than 9 people, hotel only, flight only, and cruise or ski bookings. This offer is only valid for new bookings and can only be redeemed once. Enter the code SALE100 in upper case when on the holiday payment page of our website. Normal booking terms and conditions apply. The offer is subject to availability and may change or be withdrawn without notice. This promotional code is non-transferable and not valid in conjunction with any other discount code. Promoter’s Details: First Choice is a trading name of TUI UK Limited, a member of TUI Group. Registered office: TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex, RH10 9QL. Registered in England No: 2830117
Use your unique Beat the Cold Snap voucher code to receive an extra discount off package holidays booked online at holidayhypermarket.co.uk. The monetary value of your voucher is indicated by the number after the word SNAP, eg SNAP20 is worth £20, SNAP30 is worth £30, up to a maximum value of £50. Voucher codes are valid on new bookings only made between the start of the Beat the Cold SNAP! game on 26th December 2016 and 30th April 2017, and valid for departures between 01st January 2017 and 30th September 2017. Vouchers are valid for package holidays booked online only at www.holidayhypermarket.co.uk, and cannot be used for bookings made by phone. Minimum spend £600 per booking. Vouchers cannot be combined with any other offer. Vouchers cannot be exchanged for cash. We reserve the right to withdraw the promotion at any time.
This refers to a combination of information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including your social preferences, interests and activities and any information about other persons you represent (such as those on your booking). Your information is collected when you request information from us, contact us (and vice versa), make a booking, use our website(s)/apps, link to or from our website(s)/apps, connect with us via social media and any other engagement we or our business partners have with you.
We will update your information whenever we can to keep it current, accurate and complete.
(1) For the purpose of providing you with our services, including your flight, holiday, security, incident/accident management or insurance, etc., we may disclose and process your information outside the UK/EEA. In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. Some countries will only permit travel if you provide your advance passenger data (for example Caricom API and US secure flight data). These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate.
(2) We may collect and process your information for the purposes set out below and in our registration with the Office of the Information Commissioner, and disclose the same to our group companies for business purposes and also to companies and our service providers who act as "data processors" on our behalf, or to credit and fraud agencies (some of whom are located outside the UK/EEA). These purposes include administration, service, quality and improvement-related activities, customer care, product innovation and choice, business management, operation and efficiencies, re-organisation/structuring/sale of our business (or group companies), risk assessment/management, security, fraud and crime prevention/detection, monitoring, research and analysis, social media, reviews, advertising and marketing, loyalty programmes, profiling customer purchasing preferences, activities and trends, dispute resolution/litigation, credit checking and debt collection.
(3) Information (such as health or religion) may be considered "sensitive personal data" under the Data Protection Act 1998. We collect it to provide you with our services cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to exchange relevant information and sensitive personal data with us in circumstances where we/they need to act on your behalf or in the interest of passengers or in an emergency.
If you do not agree to Our Use of Your Information above, we cannot engage/do business with you or accept your booking.
(1) Using your information, we may from time to time contact you with or make available to you (directly or indirectly) information on offers of goods and services, brochures, new products, forthcoming events or competitions from our holiday divisions and our group companies. We will tailor the information you receive or see; this will enable us to make available to you more personalised and relevant communications. We may use innovative technologies and work with business partners to achieve this.
(2) We will assume you agree to e-communications when you make an e-booking or provide us with your email in other situations such as in-store, competitions, promotions, prize draws and social media.
(3) You may indicate your preference regarding receiving third party marketing material and contact. If you agree, you will establish new relationships with these third parties and deal with them directly.
(4) If you do not wish to receive such information or would like to change your preference, please refer to point (2) of "Your Rights" below.
(1) On completing our Data Subject Access Request form, you are entitled to a copy of the information we hold about you (for a £10 fee) and to correct any inaccuracies.
(2) You have the right to ask in writing not to receive direct marketing material from us. If available, you can amend your previous preference on our website(s), use our "unsubscribe email", opt-out of personalised emails or refer to our literature containing instructions. Once properly notified by you, we will take steps to stop using your information in this way.
Outside the European Economic Area (EEA), data protection controls may not be as strong as the legal requirements in this country.
Our website(s) may contain links to third party websites or micro-sites not controlled or owned by us. For example, reference sites or ancillary products and services sites or websites owned by our sister companies. It is your responsibility to check the status of these sites before using them. Please read their applicable terms and conditions, etc. carefully.
To ensure that we carry out your instructions accurately, improve our service and for security and fraud, we may review, monitor and/or record: (1) telephone calls; (2) transactions and activities at all points of contact; and (3) web, social media and app traffic, activities, etc. All recordings and derivative materials are and shall remain our sole property.
We have taken all reasonable steps and have in place appropriate security measures to protect your information.
Any changes to this Policy will be either posted on our website and/or made available on request.
-Customer Data: To provide your holiday and ensure that it runs smoothly, we need to use information such as your name and address, special needs, dietary requirements, etc. Please be informed that we must pass it to suppliers of your travel arrangements, including airlines, hotels and transport companies; we may also supply it to security or credit checking companies, and to public authorities such as customs and immigration. When you make this booking, you consent to this information being passed to the relevant people. Information held by your tour operator is subject to that company's own data protection policy.
-Caricom API Data: Please note that some or all of the Caricom states listed below have entered into an agreement with the USA whereby advance passenger data, required by and provided to Caricom states for border security purposes, will be passed to the USA Department for Homeland Security for processing on behalf of those Caricom states listed as follows: Anguilla, Antigua and Barbuda, The Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Dominica, Grenada, Guyana, Haiti, Jamaica, Montserrat, Saint Lucia, St Kitts and Nevis, St Vincent and the Grenadines, Surinam, Trinidad and Tobago, Turks and Caicos Islands. Collectively members or associate members of ´Caricom´. The UK Information Commissioner's Office has accepted that this will not breach the Data Protection Act but that we are required to bring this to your attention.
-US Secure flight Data: The Transportation Security Administration (TSA) requires you to provide your full name, date of birth ,and gender for the purpose of watch list screening, under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and 1560. You may also provide your Redress Number, if available. Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please see the TSA Web site at www.tsa.gov.
Statement on Cookies
By using our website, you agree to our Website Terms & Conditions.
Storing what’s in your shopping basket: This allows you to buy holidays with us Collecting information: This means we can learn more about how you use our website so we can improve our products and online experience.
Tailoring your experience: Cookies allow us to provide you with information, products and services that we think you’ll find interesting
Making our marketing relevant: We can show you relevant offers and promotions on our own websites and through our advertising networks.
If you receive our email updates, we tailor the information we send you based on the data our cookies have collected from your recent visits to our website. You can opt-out of this in any email we send.
Types of cookies we use
Here are the types of cookies our websites use and some more details about what they’re used for:
These cookies allow us to make sure you get the best possible experience on our website. They’re essential for you to be able to search and buy online with us.
Behavioural Cookies help us provide you with an online experience that’s tailored to your needs. They help us show you the most relevant content, based on your preferences.
These cookies help us understand how our customers are using the website, so we can make things better. We also monitor which of our marketing activities generates traffic to our websites using cookies. We use this data to reward our partners if you make a booking with us.
Marketing cookies can be used by us and our partners. They allow us to interact with you once you’ve left our website – by showing you adverts for example – to help you find the holiday that’s right for you.
By using our websites, you agree to us using cookies as set out in our Statement on Cookies.
COOKIES – THE LOWDOWN
Read through this section for all you need to know about what cookies are and how we use them.
What are cookies?
Cookies are small text files placed on your computer by us or our partners. They let us identify the device you’re using – but not you personally. This information is sent back to our systems as you move around our website.
Cookies are unique to the web browser you’re using – so if you’re using a desktop computer as well as a mobile, different data will be collected for each.
You can find more information on the About Cookies website
Cookies can be set by the owner of the website you’re on. These are known as 1st Party Cookies. There are also 3rd Party Cookies that can be set by partner websites. Only the owner of the cookie can see the anonymous information it collects.
You can choose to accept all cookies, reject 3rd Party Cookies or reject all cookies by changing your internet browser settings. If you don’t accept cookies, some features of our website won’t work. For example, you won’t be able to make a booking.
· Make it possible for you to use our website
· Show you information and offers that are relevant to you
· Find out more about how our customers use the site
Buying our products online
Keeping track of your searches and preferences
Your recent searches and shortlisted holidays are recorded using cookies.
If you’ve searched for a holiday, left our website and then you come back later, the search panel will keep the information you provided before, so you won’t need to fill everything in again. If you’ve made a shortlist but you haven’t saved it by entering your email address, we’ll store your shortlisted holidays using a cookie, so you’ll be able to see it when you visit us again using the same computer or device.
Improving your experience
We can also find out how you move around our website, so we can look into any errors stopping you from being able to do what you want. The data we collect from cookies is really important for us to improve your experience.
Making your experience personal
When you’re on our website, we might interact with you or show you personalised information and offers anonymously. Cookies help us to do this by letting us know how you’re using our website on your particular computer or device, which means we can work out what’s most relevant to you.
Receive our email newsletters? We link information from cookies with your email registration details so we can tailor the information we send you – unless you tell us not to. You’ll be given the chance to opt-out on every email we send you.
Refusing cookies and changing your mind after you’ve accepted
You can change your browser settings to accept or refuse all cookies, choose which cookies you want or don’t want, or ask to be notified when a cookie is set. Use the help feature in your browser to see how.
Changing your mind after you’ve accepted our cookies
Find out more on cookies
Take a look at these websites for more information on cookies:
Information from our agencies and partners