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Help & Support

Speak to the team

If you have already booked a holiday, or would like to discuss making a new booking, please contact our customer service team on:

0204 578 0977

Email us your queries

If you have a question that is not covered in the FAQ provided below, feel free to email our team:

notreadytobook@holidayhypermarket.co.uk

FAQ Categories

Frequently Asked Questions

Travel Aware – Staying Safe & Healthy Abroad
The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad.

See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel – for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information.

See gov.uk/foreign-travel-advice – for FCDO travel advice about individual destinations.

See https://travelhealthpro.org.uk – for current travel health news.

The advice can change so check regularly for updates.

Updated: Friday 14th November 2025 | 17:00

Our hearts go out to the people of Jamaica who are facing the aftermath of the worst storm in their history. During this incredibly difficult time our thoughts remain with them, and their loved ones.

Due to the devastation caused by Hurricane Melissa to local infrastructure including hotels and roads, we have made the decision to cancel package holidays and flights up to, and including, 23 November 2025.

We’re able to resume part of our programme to Jamaica from 24 November. Customers travelling up to and including 30th November will be notified of any impact to their booking.

While the situation is beyond our control, we appreciate how disappointing this news will be, as we know how much you were looking forward to your holiday.

We are contacting all impacted customers directly or you can call 0204 578 0977 to discuss with a member of our team.

If your booking is a TUI package holiday that includes flights with a partner airline such as Virgin Atlantic, please contact us on 0204 578 0977 so we can assist you further.

Updated: Friday 03 October 2025 | 12:00

From 12th October 2025, the EU is starting to roll out a new system called the Entry/Exit System (EES). This will happen gradually across EU and Schengen zone countries over six months.

For more information visit: What’s EES and what does it mean to me? | TUI.co.uk

Updated: Tuesday 15 April 2025 | 15:10

While UK airports are installing new scanners to prepare for changes in security restrictions, at this time you should still follow current guidelines as not all airports have changed and destination airports still have these restrictions in place for your flight home.

For more information on airport security click here or visit the information page for your local UK airport below.

Aberdeen: Aberdeen International Airport | Fly from your Doorstep | Aberdeen Airport Birmingham: Security and Customs – Birmingham Airport Website Newcastle: Welcome to Newcastle International Airport (newcastleairport.com) Leeds Bradford: Going through security | Leeds Bradford Airport London Southend: londonsouthendairport.com/flights/security-preparation/ London City: londoncityairport.com/at-the-airport/need-to-know/security-baggage

UPDATED: TUESDAY 11TH JUNE 2024 | 11:37

It is our customer’s responsibility to check their passport validity before travel.

• Check passport validity if travelling to a European destination.

• Check passport validity if travelling to destination outside of Europe.

Sales Enquiries

If you are thinking of booking a holiday or just need some general advice, call:

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After Sales

If you have already booked a holiday and need to contact us, call:

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