abta-j8086abta-k8641abta-tuiabta-v5126abtaaddadditional-passengers-fcadditional-passengersadvanced-passenger-info-fcadvanced-passenger-infoairport-arrival-fcairport-departure-fcalert-fcalertarrow-button-clip-patharrow-down-fcarrow-down-left-fcarrow-down-right-fcarrow-left-fcarrow-right-fcarrow-up-fcarrow-up-left-fcarrow-up-right-fcarrowatolbackpack-fcbaggage-fcbaggagebawbeachbeaches-fcbedboardboardbasis-fcboardbasisbuscached-fccachedcalendar-fccalendarcamera-fccameracar-fccarcarboncategorycatering-fccateringchevron-fcchevronclock-fcclockclose-fc-roundclose-fcclosecontact-emailcontact-info-fccontact-infodepositdestination-fcdestination-tagdestinationdigicertdownloademail-altemailerrorexperience-fcexperienceextras-summary-fcextras-summaryeye-fceyefacebookfc-logo-desktopfc-logo-mobilefcflex-fcfcpfeefofilter-fcfilterfirst-choiceflex-fcflexflight-fcflightflights-summary-fcflights-summaryfood-and-drink-fcfrown-solidfull-availabilitygallery-altgallerygreenandfair-altgreenandfairhand-luggage-fchand-luggage-unavailable-fcheart-alt-fcheart-altheart-fchearthelp-fchelphome-fchomehotel-summary-fchotel-summaryhotel-taghotelincluded-fcincludedinfo-fcinfoinformation-fcinformationinstagraminsurance-fcinsurancelaugh-solidlinkedinlocationmap-fcmastercardmenunew-window-fcnew-windownightlife-fcnightsnot-included-fcofferpassenger-detail-fcpassenger-detailpassenger-summary-fcpassenger-summarypassengerspencilphone-fcphonepinterestplane-alt-fcplane-altplane-takeoffplaneplay-alt-fcplay-altplaypostal-address-fcpostal-addresspoundregionremoveroom-summary-fcroom-summaryrooms-fcroomsrsssearch-fcsearchseatupgrades-fcseatupgradesshare-fcshareshopping-fcshortlist-addshortlistshortlistedski-rating-emptyski-rating-halfski-ratingskismile-solidsort-fcstar-fcstar-fcrstarstopwatchsuitcase-fcsuitcase-unavailable-fcsuitcasetagtick-alt-fctick-alttick-fcticktip-fctiptooltransfers-fctransfers-unavailable-fctransferstravel-awaretripadvisor-emptytripadvisor-fulltrustpilottwittervector-arrow-down-fcvector-arrow-up-fcvisa-verifiedvoucherwarning-fcwarningwheelchairwifi

Help & Support

Speak to the team

If you have already booked a holiday, or would like to discuss making a new booking, please contact our customer service team on:

0204 578 0977
View opening times

Email us your queries

If you have a question that is not covered in the FAQ provided below, feel free to email our team:

notreadytobook@holidayhypermarket.co.uk

FAQ Categories

Frequently Asked Questions

Discount T&Cs

Discount T&Cs

UP TO £300 OFF PER BOOKING* 
*Save up to 300 per booking. Discount is valid on selected package holidays departing between 1st May and 31st October 2026 and is applied before any extras such as insurance, room upgrades & selecting seats, are added. There must be a minimum of 2 people on the booking (including children aged 2 and over) for the discount to apply.  The saving is already included in the system price. Offer is valid on bookings made from 11th February 2026 until 23.59 on 2nd March 2026 across all sales channels. Offer does not apply to accommodation only, flight only, Marella, 3rd party flights, TUI River Cruise, TUI Lakes & Mountains or Crystal bookings. Offer is valid for new bookings only. Offer is subject to availability and may be amended or withdrawn at any time without notice.
UP TO £200 OFF PER BOOKING on selected hotels* 
*Save up to 200 per booking when you spend £1000 or more. Discount is valid on selected hotels and package holidays departing between 1st May and 31st October 2026 and is applied before any extras such as insurance, room upgrades & selecting seats, are added. There must be a minimum of 2 people on the booking (including children aged 2 and over) for the discount to apply.  Offer is valid on bookings made from 11th February 2026 until 23.59 on 2nd March 2026 across all sales channels. Offer does not apply to accommodation only, flight only, Marella, TUI River Cruise or Crystal bookings. Offer is valid for new bookings only and can only be redeemed once per booking. Discount automatically applied to eligible bookings on this website. Offer is subject to availability and may be amended or withdrawn at any time without notice. This offer is non-transferable and not valid in conjunction with any other discount code.

Save £100 per booking on selected 7 & 10 night package holidays.

Save £100 per booking on selected 7 & 10 night TUI package holidays departing between 4th November 2025 and 30th April 2026. Minimum-spend of £800 per booking must be met before any extras such as insurance, room upgrades or selecting seats are added. Saving is based on a minimum of 2 adults sharing a room. Offer is valid for bookings made from 4th November 2025. Offer does not apply to accommodation only, flight only, Marella, TUI River Cruise or Crystal bookings. Offer is only valid for new bookings and can only be redeemed once. Discount automatically applied to eligible holidays on this website. The offer is subject to availability and may be amended or withdrawn at any time without notice. This promotional code is not valid in conjunction with any other discount code.

Save £150 per booking on selected 11, 14, 21 & 28 night package holidays.

Save £150 per booking on selected 11, 14, 21 & 28 night TUI package holidays departing between 4th November 2025 and 30th April 2026. Minimum-spend of £1,250 per booking must be met before any extras such as insurance, room upgrades or selecting seats are added. Saving is based on a minimum of 2 adults sharing a room. Offer is valid for bookings made from 4th November 2025. Offer does not apply to accommodation only, flight only, Marella, TUI River Cruise or Crystal bookings. Offer is only valid for new bookings and can only be redeemed once. Discount automatically applied to eligible holidays on this website. The offer is subject to availability and may be amended or withdrawn at any time without notice. This promotional code is not valid in conjunction with any other discount code.

Save £100 per booking on solo traveller holidays or holidays with one adult and one or more children departing between 8th October 2025 and 30th April 2027

Save £100 per booking including children aged 2 and over on TUI package holidays. Discount is valid on holidays departing between 8th October 2025 and 30th April 2027. Minimum spend is £800 per booking and before any extras such as insurance, room upgrades & selecting seats, are added. Saving is based on a minimum of 1 adult travelling. Offer does not apply to accommodation only, Multicentres, flight only and ski bookings. Offer is only valid for new bookings. This offer is only valid for new bookings and if applicable the discount will show on the holiday. The offer is subject to availability and may be amended or withdrawn at any time without notice.

Sales Enquiries

If you are thinking of booking a holiday or just need some general advice, call:

Call centre opening times

After Sales

If you have already booked a holiday and need to contact us, call:

Call centre opening times