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Help & Support

Speak to the team

If you have already booked a holiday, or would like to discuss making a new booking, please contact our customer service team on:

0204 578 0977

Email us your queries

If you have a question that is not covered in the FAQ provided below, feel free to email our team:

notreadytobook@holidayhypermarket.co.uk

FAQ Categories

Frequently Asked Questions

Discount T&Cs

Save up to £250 per booking*

Save £100 per booking with a minimum spend of £1000
Save £250 per booking with a minimum spend of £2500

* Save £100 per booking when you spend £1000 or more / Save £250 per booking when you spend £2500 or more on TUI package holidays. Only one of the discounts can be applied to an individual booking. Discount is valid on package holidays departing between 1st May 2024 and 31st October 2024. Minimum spend per booking is before any extras such as insurance, room upgrades & selecting seats, are added. Saving is based on a minimum of 2 adults sharing. Offer is valid from Friday 22nd December 2023 until 23.59 on 29th February 2024 on this website. Offer does not apply to accommodation only, flight only, Marella, TUI River Cruise or Crystal bookings. This offer is only valid for new bookings and can only be applied once on each booking. Discount is automatically applied where applicable on this website. This discount code cannot be used in conjunction with any other discount code. Offer is subject to availability and may be amended or withdrawn at any time without notice.

Save £100 per booking on solo traveller holidays or holidays with one adult and one or more children departing between 1st November 2023 and 30th April 2024

Save £100 per booking including children up to 16 years old on TUI package holidays. Discount is valid on holidays departing between 1st November 2023 and 30th April 2024. Minimum spend is £800 per booking and before any extras such as insurance, room upgrades & selecting seats, are added. Offer is valid from Tuesday 23rd August 2022 on this website. Saving is based on a minimum of 1 adult travelling. Offer does not apply to accommodation only, Multicentres, flight only and ski bookings. Offer is only valid for new bookings. This offer is only valid for new bookings and if applicable the discount will show on the holiday. The offer is subject to availability and may be amended or withdrawn at any time without notice.

Save £150 per booking on solo traveller holidays or holidays with one adult and one or more children departing between 1st May 2024 and 31st October 2024

Save £150 per booking including children up to 16 years old on TUI package holidays. Discount is valid on holidays departing between 1st May 2024 and 31st October 2024. Minimum spend is £800 per booking and before any extras such as insurance, room upgrades & selecting seats, are added. Offer is valid from Thursday 8th December 2022 on this website. Saving is based on a minimum of 1 adult travelling. Offer does not apply to accommodation only, Multicentres, flight only and ski bookings. Offer is only valid for new bookings and can only be redeemed once. This offer is only valid for new bookings and if applicable the discount will show on the holiday. The offer is subject to availability and may be amended or withdrawn at any time without notice.

Save £150 per booking on solo traveller holidays or holidays with one adult and one or more children departing between 1st November 2024 and 30th April 2025

Save £150 per booking including children up to 16 years old on TUI package holidays. Discount is valid on holidays departing between 1st November 2024 and 30th April 2025. Minimum spend is £800 per booking and before any extras such as insurance, room upgrades & selecting seats, are added. Offer is valid from Thursday 8th December 2022 on this website. Saving is based on a minimum of 1 adult travelling. Offer does not apply to accommodation only, Multicentres, flight only and ski bookings. Offer is only valid for new bookings and can only be redeemed once. This offer is only valid for new bookings and if applicable the discount will show on the holiday. The offer is subject to availability and may be amended or withdrawn at any time without notice.

Save £150 per booking on solo traveller holidays or holidays with one adult and one or more children departing between 1st May 2025 and 31st October 2025

Save £150 per booking including children up to 16 years old on TUI package holidays. Discount is valid on holidays departing between 1st May 2025 and 31st October 2025. Minimum spend is £800 per booking and before any extras such as insurance, room upgrades & selecting seats, are added. Offer is valid from Friday 22nd December 2023 on this website. Saving is based on a minimum of 1 adult travelling. Offer does not apply to accommodation only, Multicentres, flight only and ski bookings. Offer is only valid for new bookings and can only be redeemed once. This offer is only valid for new bookings and if applicable the discount will show on the holiday. The offer is subject to availability and may be amended or withdrawn at any time without notice.

Sales Enquiries

If you are thinking of booking a holiday or just need some general advice, call:

Call centre opening times

After Sales

If you have already booked a holiday and need to contact us, call:

Call centre opening times