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Help & Support

Speak to the team

If you have already booked a holiday, or would like to discuss making a new booking, please contact our customer service team on:

0204 578 0977

Email us your queries

If you have a question that is not covered in the FAQ provided below, feel free to email our team:

notreadytobook@holidayhypermarket.co.uk

FAQ Categories

Frequently Asked Questions

Discount T&Cs

Save £100 per booking on selected hotels departing between 19th July 2025 and 31st August 2025
Save £100 per booking on selected TUI package holidays. Discount is valid on holidays departing between 19th July 2025 and 31st August 2025. Minimum spend is £1000 per booking and before any extras such as insurance, room upgrades & selecting seats, are added. Saving is based on 2 adults or more travelling. Offer valid from 3rd June 2025 and ends midnight 14th July 2025. Offer does not apply to accommodation only, Multicentres, flight only and ski bookings. This offer is only valid for new bookings and if applicable the discount will show on the holiday. The offer is subject to availability and may be amended or withdrawn at any time without notice.

Save £125 per booking on selected hotels departing between 1st June 2026 and 30th June 2026

Save £125 per booking on selected TUI package holidays. Discount is valid on holidays departing between 1st June 2026 and 30th June 2026. Minimum spend is £1000 per booking and before any extras such as insurance, room upgrades & selecting seats, are added. Saving is based on a minimum of 2 adults travelling. Offer does not apply to accommodation only, Multicentres, flight only and ski bookings. Offer is only valid for new bookings. Offer is valid from Thursday 29th May 2025 until midnight on Monday 7th July 2025. This offer is only valid for new bookings and if applicable the discount will show on the holiday. The offer is subject to availability and may be amended or withdrawn at any time without notice.

Save £100 per booking on selected 7 & 10 night package holidays.

Save £100 per booking on selected 7 & 10 night TUI package holidays departing between 27th May 2025 and 31st October 2025. Minimum-spend of £800 per booking must be met before any extras such as insurance, room upgrades or selecting seats are added. Saving is based on a minimum of 2 adults sharing a room. Offer is valid for bookings made from 22nd May 2025. Offer does not apply to accommodation only, flight only, Marella, TUI River Cruise or Crystal bookings. Offer is only valid for new bookings and can only be redeemed once. Discount automatically applied to eligible holidays on this website. The offer is subject to availability and may be amended or withdrawn at any time without notice. This promotional code is not valid in conjunction with any other discount code.

Save £150 per booking on selected 11, 14, 21 & 28 night package holidays.

Save £150 per booking on selected 11, 14, 21 & 28 night TUI package holidays departing between 27th May 2025 and 31st October 2025. Minimum-spend of £1,250 per booking must be met before any extras such as insurance, room upgrades or selecting seats are added. Saving is based on a minimum of 2 adults sharing a room. Offer is valid for bookings made from 22nd May 2025. Offer does not apply to accommodation only, flight only, Marella, TUI River Cruise or Crystal bookings. Offer is only valid for new bookings and can only be redeemed once. Discount automatically applied to eligible holidays on this website. The offer is subject to availability and may be amended or withdrawn at any time without notice. This promotional code is not valid in conjunction with any other discount code.

Save £100 per booking on solo traveller holidays or holidays with one adult and one or more children departing between 1st May 2025 and 30th October 2025

Save £100 per booking including children up to 16 years old on TUI package holidays. Discount is valid on holidays departing between 1st May 2025 and 31st October 2025. Minimum spend is £800 per booking and before any extras such as insurance, room upgrades & selecting seats, are added. Offer is valid from Monday 23rd December 2024 on this website. Saving is based on a minimum of 1 adult travelling. Offer does not apply to accommodation only, Multicentres, flight only and ski bookings. Offer is only valid for new bookings and can only be redeemed once. This offer is only valid for new bookings and if applicable the discount will show on the holiday. The offer is subject to availability and may be amended or withdrawn at any time without notice.

Save £150 per booking on solo traveller holidays or holidays with one adult and one or more children departing between 1st November 2025 and 30th April 2026

Save £150 per booking including children up to 16 years old and over on TUI package holidays. Discount is valid on holidays departing between 1st November 2025 and 30th April 2026. Minimum spend is £800 per booking and before any extras such as insurance, room upgrades & selecting seats, are added. Offer is valid from Monday 23rd December 2024 on this website. Saving is based on a minimum of 1 adult travelling. Offer does not apply to accommodation only, Multicentres, flight only and ski bookings. Offer is only valid for new bookings. This offer is only valid for new bookings and if applicable the discount will show on the holiday. The offer is subject to availability and may be amended or withdrawn at any time without notice.

Save £150 per booking on solo traveller holidays or holidays with one adult and one or more children departing between 1st May 2026 and 31st October 2026

Save £150 per booking including children up to 16 years old and over on TUI package holidays. Discount is valid on holidays departing between 1st May 2026 and 31st October 2026. Minimum spend is £800 per booking and before any extras such as insurance, room upgrades & selecting seats, are added. Offer is valid from Thursday 31st October 2024 on this website. Saving is based on a minimum of 1 adult travelling. Offer does not apply to accommodation only, Multicentres, flight only and ski bookings. Offer is only valid for new bookings. This offer is only valid for new bookings and if applicable the discount will show on the holiday. The offer is subject to availability and may be amended or withdrawn at any time without notice.

Sales Enquiries

If you are thinking of booking a holiday or just need some general advice, call:

Call centre opening times

After Sales

If you have already booked a holiday and need to contact us, call:

Call centre opening times