Sales Enquiries

If you are thinking of booking a holiday or just need some general advice, call:

0800 916 5100

Call centre opening times

Monday - Thursday 9:00am - 9:00pm
Friday 9:00am - 8:00pm
Saturday 9:00am - 8:00pm
Sunday 9:30am - 7:30pm
Easter Opening Times  
Good Friday 9:00am - 7:00pm
Saturday 9:00am - 8:00pm
Easter Sunday 10:00am - 5:00pm
Easter Monday 9:00am - 7:00pm

After Sales

If you have already booked a holiday and need to contact us, call:

0800 916 5167

Call centre opening times

Monday - Thursday 9:00am - 7:00pm
Friday 9:00am - 7:00pm
Saturday 9:00am - 5:00pm

Help & Support

Already made a booking?

If you have already booked a holiday and you have a question, please contact our customer service team on:

0800 916 5167

View opening times

Email us your queries

If you have a question that is not covered in the FAQ provided below, feel free to email our team:

FAQ Categories

Frequently Asked Questions

Terms and Conditions is a trading name of TUI UK Retail Limited (We/Us/Our), part of the TUI Group of Companies, having its Registered Office address at Wigmore House, Wigmore Lane, Luton, LU2 9TN and registered in England and Wales under number 01456086.

We act only in the capacity of an agent on behalf of the Tour Operator (Provider) with whom you book your holiday. You will be subject to the Tour Operator's terms and conditions, and your agreement for your holiday will be with the Tour Operator and not us. The Tour Operators’ terms and conditions can be found on their website or in their brochure. If requested by you we can send these to you before you make your booking or with your booking confirmation. By confirming your booking you are accepting the Provider's terms and condition and these agency terms and conditions. We will do our best to assist you with any issues you may have with the proper performance of the contract with the Provider, however this should be taken up with the Provider directly. We will do our best to assist you, but will have no liability in relation to the performance of that contract.

The Package Travel, Package Holidays and Package Tours Regulations 1992 (known as The Package Travel and Linked Travel Arrangements Regulations 2018 from 1.7.2018) require the Tour Operator to provide security for the monies that you pay for the package holidays booked with them and for your repatriation in the event of their insolvency. All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to:

If you have not received your ATOL Certificate within 48 hours of making your booking please contact us to request this.

All holidays we feature are not an offer by us to sell any travel component, but an invitation to you to make an offer to the Provider. We are free to accept that offer on behalf of the Provider or to reject it. is not a Tour Operator but an agent for the Provider.

Our Agency Terms and Conditions are governed by English Law and the jurisdiction of the English Courts. You may however, choose to submit to the law and jurisdiction of Scotland or Northern Ireland if you are a resident in either of these jurisdictions but not to any other law and/or jurisdiction.

We are members of ABTA, The Travel Association. ABTA Number K8641.

We act as Agents for ATOL protected Tour Operators.


SC Self Catering
RO Room Only
HB Half Board
FB Full Board
AI or FI All Inclusive
FO Flight Only
FD Fly Drive
CC or CA Catered Chalet
CM Catered Meals


We endeavour at all times to keep our pricing as accurate as possible. Whilst all our prices are updated regularly and displayed in good faith, prices displayed by our holiday locator search engine should still be seen as a guide price only. All holidays and flight details are subject to availability and price variation. A final price will be given prior to your holiday being confirmed. Errors are rare but can occur in the pricing system and these cannot be honoured.

Online Prices TUI and First Choice

Our best prices for TUI and First Choice holidays are online. Any extra discount applied to TUI and First Choice holidays will only apply for online bookings. We can still process your booking offline with no booking fees.

Holiday Hypermarket Voucher Codes

At Holiday Hypermarket we offer our own exclusive voucher codes for both on and offline bookings. These voucher codes MUST be used at the time of booking and there is no cash alternative. Please refer to the specific terms and conditions of your voucher regarding booking dates, departure dates and minimum spend.

Save £100 per booking on solo traveller holidays or holidays with one adult and one or more children departing between 1st November 2020 and 31st October 2021

Save £100 per booking including children aged 2 and over on TUI and First Choice package holidays. Discount is valid on holidays departing between 1st November 2020 and 31st October 2021. Minimum spend is £800 per booking and before any extras such as insurance, room upgrades & selecting seats, are added. Saving is based on a minimum of 1 adult travelling. Offer does not apply to accommodation only, Multicentres, flight only and ski bookings. Offer is only valid for new bookings and can only be redeemed once. This offer is only valid for new bookings and if applicable the discount will show on the holiday. The offer is subject to availability and may be amended or withdrawn at any time without notice.

Save £200 per booking on solo traveller holidays or holidays with one adult and one or more children departing between 1st November 2021 and 31st October 2022

Save £200 per booking including children aged 2 and over on TUI and First Choice package holidays. Discount is valid on holidays departing between 1st November 2021 and 31st October 2022. Minimum spend is £800 per booking and before any extras such as insurance, room upgrades & selecting seats, are added. Saving is based on a minimum of 1 adult travelling. Offer does not apply to accommodation only, Multicentres, flight only and ski bookings. Offer is only valid for new bookings and can only be redeemed once. This offer is only valid for new bookings and if applicable the discount will show on the holiday. The offer is subject to availability and may be amended or withdrawn at any time without notice.

Low Deposit Offer

Low Deposit offer applies to selected new TUI holiday bookings departing between 1st May 2021 to 31st October 2021, and booked from the 26th December 2020. Excludes accommodation-only, flight-only bookings and packages booked with a third party flight. Low deposit amount on short and mid-haul destinations is £60 per person or £180 per family, for long-haul destinations it is £125 per person or £300 per family. The rest of the deposit will need to be paid between 4-12 weeks after you’ve made your booking depending on your departure date. If you cancel your holiday you still have to pay the full deposit. Deposits are not available on holidays departing within 12 weeks of booking. Offer may be changed or withdrawn at any time.

Low deposit offers are also available for Winter 2021 and Summer 2022 holidays. The remaining deposit balance will be due between 4-12 weeks after you've made your booking depending on departure date. Short & Mid Haul holiday full deposit amounts are are £200 per person and Longhaul full deposit amounts are £250 per person.

Low Deposit offer applies to selected new TUI package holiday bookings only departing between 1st May 2022 to 31st October 2022, and excludes accommodation-only, flight-only bookings and packages booked with a third party flight. For departures between 1st May 2022 and 31st October 2022, the deposit amount on short and mid-haul destinations is £100 per person and for long-haul destinations it is £150 per person. The rest of the deposit will be due within 12 weeks of booking your holiday, or you will be required to pay the remainder of the total holiday cost, whichever date comes sooner depending on when you booked your holiday. If you cancel your holiday you still have to pay the full deposit. Deposits are not available on holidays departing within 12 weeks of departure, where full payment is required at the time of booking. Offer may be changed or withdrawn at any time.

Free Changes Policy

Holidays, Accommodation and Flight Only

As an exception to our standard booking conditions, some bookings are subject to fee-free changes within 21 OR 28 days of departure, depending on the booking and travelling dates.

Bookings eligible for fee-free changes within 21 days of departure

For these bookings, the free change must be made no later than 21 days before your original departure date. Any amendment within 21 days of the departure date will be subject to our standard booking terms and conditions. This relates to the following bookings:

  • Any booking travelling before 30 April 2021
  • Bookings made between 23 November 2020 and 30 November 2020, with a departure date before 31 October 2021
  • Bookings made between 22 December 2020 and 9 February 2021, with a departure date before 31 October 2021

Bookings eligible for fee-free changes within 28 days of departure

For these bookings, the free change must be made no later than 28 days before your original departure date. Any amendment within 28 days of the departure date will be subject to our standard booking terms and conditions. This relates to the following bookings:

  • Any booking travelling before 30th June 2021
  • Bookings travelling between 1st July 2021 and 31 October 2021, if booked on or after 10 February 2021
These terms are only applicable for customers on a TUI Airways flight. The policy does not include bookings travelling with a third-party airline unless you amend to a holiday with the same carrier. For both new and existing customers, you can amend the date, duration, accommodation, or destination fee-free. However, name changes will still incur a fee. If you opt for a more expensive holiday, you will need to pay the difference in price. If you change to a cheaper holiday, we will refund any balance overpaid versus the new holiday price.

Covid Cover

New Bookings

If you opt for 5-star Defaqto insurance from AXA Insurance, you’ll be covered for medical expenses related to COVID-19 while you’re on holiday, subject to the policy terms. Please contact us to purchase travel insurance from AXA Insurance on 0800 916 5167

Bookings made before 28th February 2021

Our included COVID Cover with a Holiday to Home guarantee from AXA Insurance was automatically applied on holidays due to depart: - on or before 31 October 2021 IF booked between 26 December 2020 and 28 February 2021

  • Eligible bookings are automatically covered for the following, subject to terms and conditions. This applies to TUI package holidays, TUI River Cruises, TUI Tours, TUI flight-only and accommodation-only bookings. Just so you know, Marella Cruises are excluded from the COVID Cover.
  • Overseas medical assistance should you contract COVID-19 while on holiday.
  • Any testing costs associated with contracting COVID-19 while on holiday.
  • A flight home for medical treatment if required.
  • If you’re asked to quarantine while you’re away, you’ll be covered for an extended stay and a new return flight home.
  • You can amend your holiday for free if you contract COVID-19 or are officially required to isolate prior to your travel dates, or if your local area goes into a regional lockdown over the dates you’re due to depart.

Please note, this is not, a substitute for a full travel insurance product, which should offer a range of benefits that may be useful to you before and during your holiday, including cancellation, baggage and medical cover for other conditions or accidents. You can purchase TUI Travel Insurance (underwritten by AXA Insurance) call us on 0800 916 5167.

Brexit-Changes to travel from January 1st 2021

For the latest Brexit information, please click here


Many holidays include the cost of the transfer from the arrival airport to the resort accommodation, and return whilst others do not, but instead consider the transfer an option which can be pre-booked for an extra fee. If you are unsure whether transfers are included, please contact us prior to booking and we will clarify this for you.

Low Availability Indicator

Low Availability indicators are shown when room availability drops to five or below. We are completely reliant on updates from the holiday Provider and offer this information in good faith. Information is displayed when customers roll over the alert and display a time and date stamp showing when availability was last updated by the Provider. Providers may occasionally add more of the same room type(s) on sale at a later date.

Allocation on Arrival

You may choose to purchase a last minute holiday where the Tour Operator chooses your resort and/or accommodation on arrival at the destination airport. This may include an accommodation that has not previously appeared in a brochure or on their website.

Accommodation Ratings

The ratings displayed on the Holiday Hypermarket website are as advised by the Provider. These will usually be the ratings given as a guide to properties by the Tour Operator using their own criteria. They may not conform with the national rating standards, either UK-based or local to the destination. We will not be held responsible for any incorrect ratings.

24-hour clock

All times shown are based on the 24-hour clock and are local.

Child Ages

The age of children relates to the whole of the period when they are away including the day of return. If a child’s birthday takes place while the child is away on holiday, including the return day, then the higher age must be stated at the time of booking. Travel may be refused if the date of birth according to the child’s passport differs from the age on the tickets.


Infants must be under two years of age on the return date of travel otherwise they are classed as a child and must pay the appropriate child prices as opposed to the infant prices. Infants are not entitled to a seat and adults may only take one infant per person. Infants must be over 14 days old for health and safety reasons. Please be aware that cots can be payable locally in resort therefore please check the brochures for the most accurate information or contact Customer Services. If you're flying with TUI Airways, you can take a pushchair for infants under 2 years old, for free. And if your flight is part of a package holiday, under-2s will also have a check-in luggage allowance of 10kg. If you’re not flying with TUI Airways, you’ll need to check with your airline. Most other airlines will also carry pushchairs free of charge and you can usually take them to the boarding gate. Some airlines also offer extra hold luggage for under 2s - you'll find details on your e-ticket or confirmation email.


Once we have received full payment for your forthcoming holiday, ticket confirmation will be sent to you in due course. This will usually be in the form of an E-ticket. E-Tickets look very much like your booking confirmation, but will state the wording E-ticket document at the top of the first page and will give details of all applicable information i.e. flight timings, transfers, accommodation. If you are travelling with TUI or First Choice, you will receive your E-Tickets/Confirmation as one document approximately 42 days prior to travel. Upon receipt of your E-ticket you will receive no further confirmation from us, as your E-ticket along with your passport(s) & any other travel documentation) is all you need to check-in with at the airport. If you do not receive your E-ticket from us at least 7 days before you travel, please contact our Customer Services team on 0844 800 3137.

Reserved Seating / Select Your Seat

Many airlines now offer the option to reserve your seats for a fee. This fee varies from airline to airline and if available will show on the Travel Options page. All airlines must comply with CAA guidelines therefore certain requirements must be satisfied before they can allocate seats. Some airlines will give seat numbers in advance and others allocate them at check-in, therefore we recommend you check the Terms and Conditions of your chosen airline. These can be found on their own website or you may contact us for assistance. If your flight is with TUI Airways and you have paid for Select Your Seat, you’ll be able to log in to your booking 90 days before your return flight and choose your seats. You will also have access to online check-in two weeks prior to departure which is a full seven days before this is made available to other customers.

Car Hire

You will need to produce the driving licence of all drivers when you collect your car. Various countries and car rental companies have different policies with regards to age and driving records. All convictions for driving offences must be declared. Additional insurance cover over and above the legal minimum is recommended when renting cars, especially in the USA. Please check with your Car Hire Provider for their requirements and terms and conditions.

Travel Insurance

You will need to take out a suitable insurance policy for your holiday party, including infants and children. Some hazardous activities may require additional coverage – please check with your insurance provider. It may be a term of your contract with the Provider that you take out suitable insurance cover and inform the Provider of your insurer’s details and your policy number. We cannot accept responsibility for any costs you incur as a result of not being adequately insured.

As of 1st May 2010, to enter Cuba you must have in your possession a copy of a valid travel insurance policy, with proof of medical insurance, on arrival at the airport. You’ll find full details of this policy at


Payments can be accepted by credit or debit cards registered in the United Kingdom or Northern Ireland and can only be made by the card holder or with the card holders approval. N.B. We do not accept American Express.

You can also pay cash at any TUI Shop. Personal cheques are not accepted.

If you do not pay your balance 14 weeks prior to departure, we will notify the Provider who may cancel the booking and charge cancellation fees as set out in the Provider’s terms and conditions.

Cancellation and Amendment

Any cancellation or amendment request must be sent to us in writing by the lead passenger and will not take effect until received by us. If you cancel or amend your booking the Provider may charge a cancellation or amendment charge shown in their terms and conditions (which may be 100% of the cost of the travel arrangements).

Help Booking

Should you need help with your booking our online chat team will be available to assist you with your booking seven days a week. You can contact them Monday - Friday 9.00am - 7pm, Saturday 9.00am - 5.00pm and Sunday 10am - 5pm.

Airport Fees

Some regional airports throughout the UK are charging a Passenger Facility Fee (PFF) or an Airport Development Fee (ADF) to all passengers each time they depart from that airport. These fees have been introduced to supplement the airports infrastructure and improve passenger facilities, and also aim to help secure the airports’ futures.

Norwich International currently operates such a scheme. They charge £10 per adult with no charge for under 16s. Age limits apply at the time of departure and proof of age may be required.

Fees can be paid in the terminal buildings on the day of departure, or in advance online. Please see individual airport websites for further details.

If passengers do not purchase either an ADF or PFF, the airports involved can reserve the right to refuse the passenger permission to fly.


Once you receive your documentation from the Provider, please check this carefully to make sure that all details are correct and also ensure that the names given exactly match the names on your passports. If you believe anything is not correct, please contact us immediately. Please ensure you check this documentation so that you are fully aware of timings, departure day/dates, durations, and accommodation details. If you are unsure about any aspect of your holiday please contact our Customer Services department.

Delivery of Documentation

All documents (e.g. invoices/tickets/Insurance policies) that need to be posted will be sent to you via Royal Mail, otherwise they will be emailed to you. Please ensure that you have provided us with the correct contact details. Once documents leave our office we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued any costs incurred must be paid by you.

Closure of Terminal Two at Manchester Airport

From Wednesday 2nd September Terminal Two at Manchester Airport will be closed and all TUI flights will now operate from Terminal One.

As there are no Self Service Bag Drops at Terminal One you will need to check your bags in the traditional way at the bag drop desks

Online Check-in

Online check-in is now available with some Providers. When checking in online you will be required to provide your Advanced Passenger Information (API). If you choose not to use the online check-in service your Provider may reserve the right to charge a fee at the airport check-in.

Passports and Visas

All British citizens require a valid 10-year British passport for travel outside the United Kingdom and Northern Ireland, Infants and children also require a valid 5-year British passport. Some destinations require at least 6 months validity remaining on the passport from the date of return. For the latest details of any travel restrictions, entry and stay requirements, visa and travel advice to your particular destination, visit the Foreign Office website at or call 0845 850 2829 or visit the Passport Service website at for passport information before booking or travelling.

Certain Providers include Visas and/or Cuban Tourist Cards in the cost of your package holiday. Please check with us prior to purchasing these.

Holders of non-UK passports and British subjects should always check with the relevant Embassy, High Commission or Consulate before booking for travel and visa requirements.

We recommend that you check before you book as it is your responsibility to ensure that all members of your party have valid passports, visas, health vaccinations and insurance cover for the travel being undertaken. Failure to obtain any necessary documentation may result in your party being refused travel.

How long does it take to get my first UK adult passport?

It takes six weeks to get your first adult passport, and you may need to attend an interview in order to protect your identity. If you need to apply for your first passport please try not to make any travel arrangements until you have received your passport. For more information, visit the website. You can also visit the website for information on application types and current processing times. If you hold a Commonwealth or other passport, you should phone the consulate of the country you plan to visit. Please note that Her Majesty's Passport Office can no longer provide a Fast Track service for first-time applicants, however those who are renewing their passports do not require an interview, and can still use the Fast Track service.

If you are an adult (16 or over) and you need to apply for a passport for the first time, or if your name was previously included in your parent’s passport, you must attend an interview with Her Majesty's Passport Office in person to confirm your identity. This process does not apply to you if you held your own passport as a child, or if you simply need to renew your passport. These procedures are in place to help stop fraudulent passport applications and prevent identity theft.

We recommend that you check before you book as it is your responsibility to ensure that all members of your party have valid passports, visas, health vaccinations and insurance cover for the travel being undertaken. Failure to obtain any necessary documentation may result in your party being refused travel.

Some charter airlines are not allowed to carry certain nationals to and from their country of origin. This is due to the licensing law restrictions with overseas aviation authorities. Some other restrictions may also apply, please check with your Airline, Embassy, High Commission or Consulate prior to booking.

Turkey Visa

From 2.3.20 you no longer need a visa to travel to Turkey for less than 90 days.

Cuban Visa

A Cuban tourist card must be purchased prior to departure, otherwise you will be refused boarding in the UK. Tourist cards can be collected in person from the Cuban Embassy in London, or can be applied for by post. Further information and the application form can be found on the Embassy’s website- When booking, please ensure there is enough time to obtain the tourist cards via your preferred method, prior to departure. 1 tourist card will be required for every member of your party, regardless of age.

For the most up to date travel information for Cuba please refer to the FCDO (Foreign &Commonwealth Development Office) website and for Cuban visas see

If you're travelling to Cuba as part of a Marella Cruises itinerary then different information applies. There's a visa requirement for Cuba, but you don’t need to buy one before your cruise. For any cruises departing after 31st December 2019, the visa cost will be charged to your onboard account at a cost of around £15pp.


Departure Tax is Approximately US$48 per person, payable locally in US Dollars. (Approx. £36 per person)

All customers must also purchase Aruba Visitor Insurance – this is at a cost of $30 per adult & $10 per child. This must be paid using a credit or debit card in advance and can be completed through the ED card application. You can find more information about the Aruba visitors insurance at

You will find latest information about entry requirements at, or by visiting the Foreign, Commonwealth & Development Office (FCDO), foreign-travel-advice/aruba/entry-requirements. You can also sign up for travel advice email alerts from the FCDO so you automatically receive the latest information.

St Lucia

Please be aware that upon arrival into St Lucia, all customers will need to pay a tourism levy of between $3 and $6 per person per night.

For the most up to date travel information for St Lucia please refer to the FCDO (Foreign & Commonwealth Development Office) website

Online Cape Verde Visa

All visitors to Cape Verde are required to complete an online visa application form at least 7 days prior to travel. If you do not complete this form or book within 7 days of travel you will be required to pay 25 Euros cash for your visa on arrival.

India Visa

All visitors to India are required to complete a visa application online at and passports must be valid for at least six months from the date of arrival in India with two blank pages for stamping by the Immigration Officer.

Vietnam Visas

With effect from 12th March 2020, the Vietnamese government has announced that the visa waiver programme for UK citizens has been suspended. Please visit for up to date information and advice.

Departure/Tourist Tax/Eco Tax

Some of our holidays require you to pay a departure and/or tourist tax when leaving your destination. Please make sure you have the correct money in order to make this process as straightforward as possible.


Approximately US$48 per person, payable locally in US Dollars. (Approx. £36 per person)

Dominican Republic

Approximately US$20 (£16) per adult and children 2 years and over, payable locally in US Dollars.


Approximately US$35 (£28 / JMD $4600) per adult and children 2 years and over, payable locally in US Dollars.


Departure tax of approximately 1200 Mexican Pesos / US$65 (£45) payable locally in cash only. Scottish and Irish pounds, travellers’ cheques, debit and credit cards are not accepted. This is controlled locally and may change without notice.

If travelling to Goa or Barbados the departure tax is included in the price of your holiday and From 1st May 2019, departure taxes will be included on holidays to Jamaica, Aruba, Puerto Vallarta, Costa Rica, Cancun and Punta Cana.

Many European Destinations also now charge Tourism Tax/Eco Tourist Tax based on the number of nights you stay. These prices vary and some destinations charge for children whilst others don't. The destinations include but are not limited to Spain, Austria, Bulgaria, Croatia, Germany, Italy, Portugal, Greece, Slovenia, Switzerland and Turkey. Please check at time of booking for up to date costs.

Barbados Room Rate Levy

Following an update from the local authorities, the Barbados Hotel and Tourism Association (BHTA) has taken the decision to impose a nightly “Room Rate Levy” in all hotels in Barbados. This initiative will take effect from the 1st July 2018 and will be charged to customers upon checking out from their hotel. The tax is a per room, per night levy and will vary depending on the classification rating awarded to the hotel. These classification ratings are independently decided by the BHTA. All affected customers booked to date will be notified of the levy they will need to pay, and hotel errata’s are being placed on the system with the correct amounts for future bookings. This charge will affect all holidays booked for 1st July 2018 stays onwards.

Advance Passenger Information and ESTA for US Travel

Advance Passenger Information (API) – Certain authorities have introduced a legal requirement for airlines to provide border agencies with detailed passenger information for international flights. The United Kingdom system is known as E-Borders. Passengers are required to provide Advance Passenger Information (API) in advance of travel to their airline or Tour Operator between 6 months and 24 hours before departure. Your airline or Tour Operator will provide you with information on how to do this.

ESTA for US Travel – You will need to register for Electronic Travel Authority (ESTA) before you go. To apply visit There will be a charge of 14.00 US Dollars, which you need to pay by card when you apply. Without ESTA authorization you may not be allowed to board your flight, you could be delayed during security processing or denied entry into the United States. That said, these documents do not guarantee entry into the United States. As with most countries, immigration officials make the final decision. If you are denied entry, you still may need to pay cancellation charges for your holiday. If you are changing your name on your passport – for example, if you are getting married – it is best to register for ESTA using your maiden name if your new passport does not start until 72 hours before your departure, otherwise you may not get authorization to travel.


It is the responsibility of all passengers to ensure that prior to travel they have taken all the necessary health precautions applicable to their chosen destination. Advice about destinations can change; therefore please consult with your doctor at least 2 months before your departure, as some treatments (e.g. Malaria) should begin well in advance of travel. For bookings within 3 weeks of departure, please consult your doctor. Other sources of information include specialist travel clinics or MASTA (Medical Advisory Services for Travellers Abroad) 0208 994 9874 5pm - 9pm.

Online Check In

Checking in online will limit the amount of time you have to queue in the airport and limit your contact with other passengers and airport staff. You can check in for your flight 24 hours before take off, up to three hours before departure, online or via the TUI App.

Foreign Currency / Using Cash in Resort

Some hotels, shops and restaurants may still accept cash payments, but you should be prepared for some to accept card payments only. It’s a good idea to take a credit or debit card (Mastercard and/or Visa) on holiday although you will need to make sure your card is set up to work abroad before you travel.

Do Countries Require Health Declarations?

Some countries require you to fill out a health declaration before you travel and most will need you to complete this 48 hours before you depart. Please visit the FCO website to check whether the country you are visiting requires you to complete a health declaration.

Passengers Requiring Special Assistance

Holiday Hypermarket should be advised of any special assistance, needs or requirements for any passengers in your party at the time of booking. For example, the requirement for wheelchair assistance or medical conditions that may affect your travel; you must notify us so that we can pass this information on in order for suitable arrangements to be made. It is also advisable to speak to someone before making a booking online to ensure that your choice of holiday is suitable. You can seek advice from Holiday Hypermarket Customer Services department.


The rules regarding flying while during pregnancy are specific to each airline, but you must advise us if you are pregnant. As each airline has different rules, you must check with the airline providing your flight. Most, but not all, of the holidays we sell include flights with TUI, so we have stated their rules below;

“For uncomplicated, single pregnancies, you can be a maximum of 36 weeks pregnant on your return flight if you're going short haul. If you're flying long haul, it's 34 weeks. For multiple pregnancies, you can only fly up to 32 weeks.

If you are over 28 weeks, you will need to provide a note from a doctor or midwife advising you are fit to fly and including your estimated date of confinement, confirmation that your pregnancy is uncomplicated.

You will also need to make sure your insurance covers you for the whole trip as many policies only cover you until you're 28 weeks pregnant.”

Travel Guides

The copyright and database rights of all data contained in the Guides pages of the Holiday Hypermarket website are entirely the property of TUI UK Limited. Although every effort has been made to ensure that the information displayed is entirely complete and accurate, TUI UK Limited accepts no liability for any injury to persons, or any loss or damage to property caused by errors or omissions in the data displayed, whether they result from negligence, accident or any other cause.

Trip Advisor

We provide a link to TripAdvisor but cannot be responsible for errors or incorrect photos or information on their site.

Third Party Flying

Some Providers use a number of different airlines so terms and conditions for your flights may vary. Please ensure you check these before booking.


As your contract is with the Provider, all complaints should be addressed to them but we will do our best to assist you with any queries or concerns you may have relating to your travel arrangements. If you have a problem whilst on holiday, this must be reported to the Provider, their local supplier or representative immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. If you wish to complain when you return home, please write to the Provider. You will see their contact details on the confirmation documents we send you. We will of course do our best to assist you if required.

Terms of use, Website Terms and conditions: YOUR INFORMATION

Information About You, Data Protection, Privacy Policy Notice and Cookies. All details provided by you or collected when you use this Website will be used and held by us in accordance with our Privacy Notice.

We will store and use the information you supply us or which is supplied to us in your use of this Website ("your information") for the purposes set out in our Privacy Policy. You will be/would have been asked to agree to our use of your information at the appropriate time. If you do not agree, we cannot interact with you or accept your booking.

Information about cookies and their use by us on this Website can be found in our Statement on Cookies Notice.

Lowest Online Price Guarantee

We advertise our lowest online price guarantee with all major tour operators and this applies to like-for-like package holidays only. We constantly monitor all operators to ensure we have the lowest online price but, if you can find the same holiday cheaper, we will honour it providing you can provide us with valid information i.e. a copy of the travel agent quote on a headed document or a screen print/print out or URL link from the tour operator’s website.

As holiday prices change throughout the day we can only price match with costings available at time of booking. Our price match guarantee does not cover voucher codes offered by travel agents or tour operators other than those found on including Marella Cruises and In the unlikely event you find a voucher code on or that is not on this site please call us and if the voucher value is higher than what we offer on our website, we will increase your discount to the value of the voucher.

Governing Law

This website has been designed for use within the United Kingdom. By accessing this website you are agreeing that the Courts of England will deal with any disputes which may arise between you and us, and that English law shall be the applicable law.

Non-commercial Use Only

You may only use this website for your own personal use (which will at all times be reasonable and not abusive) or for purposes legitimately connected with purchasing our products and services.

You are not allowed to access, use or copy any material or information on this website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this website except that you may print off any individual page for your own personal use.

Ownership and Use of Material and Information on Our Website

This website displays brands, trademarks and registered trademarks which are registered in the UK and/or other countries and which belong to us. Other product and company names mentioned on this website are proprietary to their respective owners. You are not licensed to use any of the marks on our website unless written permission is granted, and you may not meta tag any of these marks.

Unless otherwise stated, we own (or are licensed to use) the intellectual property rights in the content and information in this website, including (without limitation) all text, sound, photographs, images, logos, videos, 360°maps, podcasts, blogs, customer reviews, graphics, design, underlying source code and software. Subject to the “Non-Commercial Use Only” section above, material and information, either whole or in part from this website may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without our and/or the appropriate owner’s prior written permission.


If you wish to include links to our website, unless you have written permission, you may only do so to our homepage. This website contains links to external websites. These links are provided so you can find out further information quickly and easily. Please note we are not responsible for the content of these websites.

Data Protection and Privacy Policy

It is necessary for us to take certain information from you, including your name, address and financial details in order to confirm your booking. We will provide your personal information, as well as any personal information you provide in relation to other persons who form your booking party, to Providers and carriers who might be located outside the UK and/or EU to enable the operation of the services requested with you. By confirming your booking you consent to such disclosure of personal information. Financial and contact information will not be passed to any third party. We recommend that you view our Data Protection Policy. For full details of our Data Protection and Privacy Policy, please click here.

Online Brochure, Email and Hub Content

Holiday Hypermarket displays a range of information throughout the booking process concerning the specifics of your chosen travel component or package holiday. In every instance this information is supplied by the Provider and is subject to change entirely at their discretion. Particular consideration should be given to special offers, such as free child places, which can, and do change without notice. We cannot be held responsible for errors or omissions in the holiday or other travel product descriptions.

Free Child Places

The free child place offer applies to new bookings only, on selected holidays, subject to limited availability. Only one free child place is available in each selected hotel room or selected apartment type or villa with two full paying adults. Other children must pay the full brochure price. Please be aware that the current price displayed includes brochure and/or online discount. This promotional offer is non-transferable and may change or be withdrawn without notice. Normal booking terms and conditions apply.

Las Vegas Resort Fees

Please note that a compulsory resort fee is now applicable on hotels in Las Vegas. Some hotels also charge a security deposit. These fees are charged by the hotel and must be paid for locally. Please contact your hotel for up to date fees. Subject to change.

Package holidays including third party flights

Please be aware if your original holiday package doesn't include flights with TUI Airways, you'll need to amend to a package which includes flights with the same carrier. If you would like to amend to a holiday using TUI Airways flights a different airline to the one you've already booked with, the normal booking terms and conditions apply.

3rd Party Flights with Beach and City Break Holidays

When booking with non TUI flights you will need to visit your airline's own website to add Advance Passenger Information (API), Select Your Seats, Check in online, print your boarding pass and upgrade your luggage allowance. If your booking is with Easyjet from 1.3.20 Select Your Seat and luggage is included.

3rd Party Flights with Marella Cruises Holidays

3rd party flights will currently only be available from Gatwick airport. Customers must check documentation and follow airlines check in procedure which may require them to check in online. All 3rd party flights will have at least the luggage allowance given to cruise customers on TUI flights (20kg hold luggage and 7kg hand luggage). As with 3rd party flights for main beach holidays, customers will check in / bag drop at the check in desk for the airline they are flying with and NOT TUI check in desks. If the customer's flight is delayed or cancelled we will follow the same policy as we do for TUI flights which states “we’ll attempt to get you to the ship where possible.” Bonded Luggage will not apply to cruises from the Caribbean or Dubrovnik with 3rd party flights so customers will need to collect their luggage at the luggage carousel on arrival at the airport. Currently customer's luggage is tagged at the UK airport. This will not be done for 3rd party flights and will be done at the port terminal on arrival. The normal process will still apply for transfers to and from the ship. On arrival, customers will proceed to the Marella Cruises stand in the arrivals hall. For departure, the ship will provide the transfer information to the customer's cabin.

Cruise visitor tax in Amsterdam

We’ve recently been made aware that cruise visitors will be required to pay a tourist tax of €8 per person on arrival in Amsterdam.

Cruise passengers Venice Short-term Tourist Fee

Local authorities require cruise passengers to pay a fee of €3 per person on arrival in Venice. This fee will be added on to your on-board cruise account which you will be able to settle at the end of your cruise by cash, debit or credit card.

Refund Credit - What you need to know?

Your refund credit note expires on 30 September 2021, after which point, if you’ve not used it, you’ll automatically receive a cash refund from us. You can also ask us to convert your unused credit note into a cash refund at any time before 30 September 2021.

Your refund credit voucher and the holiday you book with it will carry the same financial protection as your original holiday.

Please note, if you change your holiday, hotel or add or remove a passenger, your original incentive will not be retained.

However, if you make any of these amendments as a result of us cancelling/changing your holiday due to COVID, your original incentive will drop off and you will be eligible for the new incentive that is in place at the time you receive your cancellation email.

And, if you booked a package holiday, your refund credit will carry the same ATOL protection as your original holiday booking.

You can use your refund credit as payment towards an alternative booking on any of our package holidays on sale.

You can use your refund credit to pay off any remaining balance of an existing holiday.

The booking incentive can only be used alongside your refund credit on alternative package holiday bookings costing more than your original holiday.

Essential Information to Enter the UK

The United Kingdom is taking steps to help stop the spread of COVID-19

1) To protect your health and others’, everyone must complete an online passenger locator form before arrival in the United Kingdom.

2) You may be required to self-isolate for 14 days on arrival. Check the exempt countries list immediately before you travel as this list can change at short notice.

3) It is a legal requirement that you wear a face covering on public transport in the UK.

Failure to comply with the above measures is a criminal offence and you could be fined. Please visit for detailed public health advice and requirements for entering the UK.

If you live in Wales, please visit

If you live in Ireland, please visit

By agreeing to these Terms and Conditions you have agreed to read the Coronavirus latest in the Help Section under FAQ Categories and check the FCO website before travelling.