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Help & Support

Speak to the team

If you have already booked a holiday, or would like to discuss making a new booking, please contact our customer service team on:

0204 578 0977

Email us your queries

If you have a question that is not covered in the FAQ provided below, feel free to email our team:

notreadytobook@holidayhypermarket.co.uk

FAQ Categories

Frequently Asked Questions

Travel Aware – Staying Safe & Healthy Abroad

The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad.

See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel – for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information.

See gov.uk/foreign-travel-advice – for FCDO travel advice about individual destinations..

See travelhealthpro.org.uk – for current travel health news.

The advice can change so check regularly for updates.

UPDATED: TUESDAY 19TH SEPTEMBER 2023 | 12:30

We are currently seeing unusual adverse weather conditions in a small number of destinations across Europe which we know is causing concern for some of our customers due to travel.

Please be assured that we actively monitor weather conditions in all the destinations we visit to be sure it is safe for our customers and colleagues. Should there be any concerns about a destination then we will be in direct contact with customers with options for their holiday.

This might be a change in travel date or the option to change their holiday to a different destination.

Our priority is looking after our customers and ensuring they have a safe and happy holiday.

We would like to reassure our customers that high temperatures in holiday hotspots are not uncommon at this time of year and it is always important to take sensible precautions, such as staying hydrated and avoiding direct sun between 12 noon – 3pm.

For more information on how to stay protected in the heat, please see the NHS website: www.nhs.uk/live-well/seasonal-health/heatwave-how-to-cope-in-hot-weather

Sales Enquiries

If you are thinking of booking a holiday or just need some general advice, call:

Call centre opening times

After Sales

If you have already booked a holiday and need to contact us, call:

Call centre opening times