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Help and Support

We pride ourselves on offering excellent customer service.

Frequently Asked Questions

Below is a list of the different question categories.

Booking and Payment General Holiday Hypermarket Questions Holiday Questions Insurance Passports and Visas

Already made a booking?

If you have already booked a holiday and you have a question, please contact the appropriate customer service team.

For holidays booked through the call centre ring: 0844 800 3199

For holidays booked online call: 0844 800 3167

Are you still struggling to find an answer?

If you have a question that is not covered in the FAQ, feel free to email our team on: notreadytobook@holidayhypermarket.co.uk

Or get in touch using our great live chat feature:

Further Links

Activities holidays	All Inclusive Holidays
Bargain Holidays	Cheap Holidays
Family	FAQ
Last Minute Holidays	Late Holidays
Luxury	Tour Operators
Package Holidays	Singles Holidays

Package Holidays

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When paying with a credit card, a fixed 2.5% card fee applies. There are no additional fees when paying with a debit card

Holiday Hypermarket is a trading name of TUI UK Retail Limited.
Registered office: TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex, RH10 9QL.
Company Number: 1456086

TUI UK Limited trading as Holidayhypermarket arranges travel insurance underwritten by AXA Insurance UK plc
TUI UK Limited is an Appointed Representative of AXA Insurance UK plc which is authorised and regulated by the Financial Services Authority
* FSA number 202312. The registered office is 5 Old Broad Street, London, EC2N 1AD. Registered number 78950.