Booking and Payment

What payment do you accept?

We accept payment by Delta, Switch/Maestro, Master Card and Visa.

Is there a booking fee for using credit or debit cards?

There is no fee for payments made with a debit card, but credit cards carry a 2.5% charge.

Are there any additional charges I should be aware of?

Generally, all taxes, surcharges and supplements are included in the price of the holiday on our website. Unfortunately, final prices can differ slightly because we rely on airlines, Hotels and Tour Operators to keep everything up to date, and in travel things change by the minute. To ensure the most accurate price for your chosen holiday simply click “update quote” on the holiday page.

Are there any flexible payment options?

We offer a deposit and part payment scheme for Package Holidays if you are booking your package holiday more than 12 weeks ahead of the departure date. You will be required to pay a deposit immediately and you will be given a date to pay the outstanding balance by (10 weeks before departure), allowing you to pay for your holiday with as many payments as you wish. If you are booking your package holiday less than 10 weeks before departure, you must pay the costs in full immediately. We are unfortunately unable to offer a deposit and part payment scheme for “build your own” holidays, which must be paid for in full at the time of booking.

How do I arrange in-flight meals and extra baggage allowances?

At the booking stage, dependent on the holiday, you are given the option to arrange in-flight meals and extra baggage allowances. If you have already booked your holiday and you wish to add these options, simply call our customer services team on 0844 800 3199 for holidays booked in the Call Centre and 0844 800 3167 for holidays booked online.

What happens if I book a “last minute” holiday?

If you book close to the departure date( this is generally less than 14 days before departure but varies by operator), you may be issued with a TOD (Ticket on Departure), which you can pick up At The Airport on the day of departure.

I’ve booked my holiday – what happens next?

We will send you an email to confirm your booking containing the holiday details and your reference number. It is advised that you print out a copy of this email or save it for your own records.

When will my tickets arrive?

Once we have received full payment for your forthcoming holiday, ticket confirmation will be sent to you in due course. This will usually be in the form of an ‘E-ticket’. E-tickets look very much like your booking confirmation, but will state the wording ‘E-ticket document’ at the top of the first page and will give details of check-in times, as well as flight timings, transfers and accommodation if applicable. Upon receipt of your E-ticket, you will receive no further confirmation from us, as your E-ticket (along with your passport(s) & any other required travel documentation) is all you need to check-in with at the airport. If you do not receive your E-ticket from us at least 7 days before you travel, please contact our Customer Services team on 0844 800 3167 (if you booked on our website) or 0844 800 3199 (if you booked via our call centre) who will then assist you further.

What is a low-cost carrier?

Globespan, Easyjet, Fly Thomas Cook, Jet2 and BMI Baby are all airlines which are classed as low-cost carriers. When booking a "build your own" holiday your confirmation will show the flight provider. Low-cost carriers provide tickets in the form of "e-tickets" which you will receive in your confirmation email and need to print out and take to the Airport with you.

Can I make changes to my holiday?

If you find anything wrong in your holiday documentation or if you just wish to change something about your holiday, contact our customer services department on 0844 800 3199 for holidays booked in the Call Centre and 0844 800 3167 for holidays booked online.

What if my details are incorrect?

If there is a mistake on your tickets or other documentation, please call customer services on 0844 800 3199 for holidays booked in the Call Centre and 0844 800 3167 for holidays booked online and we will amend your details.

What if I want to cancel my holiday?

If you wish to cancel your holiday please call our customer services department on 0844 800 3199 for holidays booked in the Call Centre and 0844 800 3167 for holidays booked online.

Other Categories

General Holiday Hypermarket Questions

Holiday Questions

Insurance

Passports and Visas